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EDF Bill
Comments
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[Deleted User] said:I have spent 3 hours on the phone to EDF today
Seriously? We humans are known for our exaggeration. Who would want to work in customer services?
The good news is that EDF is moving all its customer accounts to the Kraken Technologies platform (part of the Octopus Energy Group).
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Swipe said:[Deleted User] said:I have spent 3 hours on the phone to EDF today
Seriously? We humans are known for our exaggeration. Who would want to work in customer services?
The good news is that EDF is moving all its customer accounts to the Kraken Technologies platform (part of the Octopus Energy Group).
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Mobtr said:Swipe said:Dolor said:I have spent 3 hours on the phone to EDF today
Seriously? We humans are known for our exaggeration. Who would want to work in customer services?
The good news is that EDF is moving all its customer accounts to the Kraken Technologies platform (part of the Octopus Energy Group).
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The chat feature has also been removed. I could go on....0
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Swipe said:Mobtr said:Swipe said:Dolor said:I have spent 3 hours on the phone to EDF today
Seriously? We humans are known for our exaggeration. Who would want to work in customer services?
The good news is that EDF is moving all its customer accounts to the Kraken Technologies platform (part of the Octopus Energy Group).
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I was moved to Kraken last month. Yes there have been hiccups, but they were quickly sorted out to my satisfaction - see my post just now entitled "EDF migration to Kraken". I find my online account has all the information I need, and I had no problem getting through on the phone today in less than 5 minutes and spoke with someone who listened, explained and knew what she was talking about. My energy self-management/monitoring is very straightforward and I don't have any problems with my non-existent smart meter! Online I can see all my readings, bills and payments going back to Nov 2022 when I first moved to EDF.
Have you tried updating the app? I had to re-set my password when allocated my new Kraken system A/c number, as requested in an email from EDF in July. They also re-set my DD reference with my bank to show my new A/c number. I kept a close eye on all the changes and all was hunky dory.0
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