EDF and smart meters
Having got repeated emails from EDF encouraging me to book a smart meter fitting appointment I succumbed and made one. They sent regular text reminders prior to the day. They only give a 4hr arrival window, in my case 8 - 12. They didn't come. The french sounding customer services person who answered my phone call couldn't help.They now have a complaint from me, although what use that will be is anyone's guess.
Anyone else had this experience?
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You will get a £30 payment for the failed appointment.0
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Keep_pedalling said:You will get a £30 payment for the failed appointment.1
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The french sounding customer services person who answered my phone call couldn't helpEDF themselves do not install the meters. They are contracted out to local installers. So, the EDF call centre person wouldn't know.
Most likely reason is a) the local installer is overrunning due to a more complicated installation running on longer or b) they couldn't be bothered as it wasn't within their location or just couldnt be bothered, full stop.They now have a complaint from me, although what use that will be is anyone's guess.You will get £30 and a new appointment will be booked.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I'm sure if they don't pay the £30 within ten days they owe you another £30. I arranged for 3 smart meters to go in late last year. All 3 have stopped sending readings due to something gone wrong out with mines or EDF's control. If I knew then what I know now, I would not have had them put in. Days off work and still having to provide readings anyway.0
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My only reason for agreeing to having smart meters fitted was to ensure I was not denied any future beneficial deals for the lack of them. EDF's totally unprofessional service have ensured I will decline any further attempts to persuade me to upgrade. I posted my experience because I cannot believe I am the only person to be subjected to this treatment. Or am I just unlucky? I read in the weekend's paper that EDF were recently fined for failing to meet their forecast target for conversions. Is that what is at the root of this, I wonder.
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Largs said:I'm sure if they don't pay the £30 within ten days they owe you another £30. I arranged for 3 smart meters to go in late last year. All 3 have stopped sending readings due to something gone wrong out with mines or EDF's control. If I knew then what I know now, I would not have had them put in. Days off work and still having to provide readings anyway.Roughly 1 in 10 smart meters nationwide are not working in "smart" mode.To have three separate meters all go dumb, you must be one in a thousand.N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 30MWh generated, long-term average 2.6 Os.0 -
Well 2 are at my dad's property and 1 at my own flat. But it's myself that dealt with the endless phone calls to have them installed and taking quite a few days off to deal with the multiple visits that were eventually required.....
... 1 IHD didn't work and that required an engineer to come back. 1 meter he turned up and said his system was down so would instal the meter but would need to return another time to make it "smart". I asked why he didn't ring ahead and tell me this in advance and claiming not to have my telephone number. The same number they were texting endlessly reminding me of the appointment etc.
Now I'm told to submit readings manually and they will be in touch should an engineer need to visit again when they resolve whatever is wrong with them. Not sure statistics wise how unlucky I am but that's how it is and like I say, if I'd known then what I know now, I'd have politely declined and left the dry meters as they were. And that is only the 3 gas meters. I have Sainsbury's energy on my case as their meter has stopped sending electric readings.
The only 2 meters that work are the 2 installed by Iresa. (Remember them?! Rates I can only dream of now)
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I had several failed appointments to fit a smart gas meter by EDF (who I have now left) - they did give me adequate notice however.
One of the failed appointments ,I was told that the local installer didn't have the necessary meters - a message which didn't seem to get thru to EDF central !!0 -
PN91 said:My only reason for agreeing to having smart meters fitted was to ensure I was not denied any future beneficial deals for the lack of them.PN91 said:EDF's totally unprofessional service have ensured I will decline any further attempts to persuade me to upgrade.PN91 said:I posted my experience because I cannot believe I am the only person to be subjected to this treatment. Or am I just unlucky?PN91 said:I read in the weekend's paper that EDF were recently fined for failing to meet their forecast target for conversions.PN91 said:Is that what is at the root of this, I wonder.1
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