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Octopus account slow to update.

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Comments

  • The good news though send meter reading at midday...bill online 4 hours later. Brilliant 👏 
  • I sent a meter reading on February 1st. 
    Still no bill. 
  • Alnat1
    Alnat1 Posts: 3,990 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    cannugec5 said:
    I sent a meter reading on February 1st. 
    Still no bill. 
    Give them a ring and ask what's going on 
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22 
    Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries 
    Daikin 8kW ASHP installed Jan 25
    Octopus Cosy/Fixed Outgoing 
  • One thing it will do is make your balance appear to be lower than it really is for longer.
  • Grizzlebeard
    Grizzlebeard Posts: 321 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    Generally only happens at start of a month when there's a price change.
    Guess the system gets clogged and a backlog builds up when x million customers all send meter readings on the same day.
    A few years ago there was a warning on the website asking people to delay uploading for a day or two saying readings could be backdated to the 1st.
  • MikeJXE
    MikeJXE Posts: 3,917 Forumite
    1,000 Posts Third Anniversary Name Dropper
    What's the problem ?

    Does it matter whether you get the bill on the 2nd or the 5th ?

    You should know Jan Mar Jul and Oct rates Changs so there are more users sending in readings 

    Chill out 
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