eBay offers want payment up-front

soolin

steveE2 said:

@soolin you should be able to turn it on in your settings.https://www.ebay.co.uk/bmgt/buyerrequirements

It is enabled already in mine but also says 
‘Removing this requirement may lead to more unpaid items. Setting will apply to future offers. Currently, this impacts only a select group of buyers.’

So it only applies to certain buyers. 

Gordy237

steveE2 said:

Scotty76_2 said:

Okay what happens if you normally use paypal pay in 3 payments, is that still possible after making an offer.

No Paypal instalments are not availble
Nor
Change of address
Click & Collect
Cash on Collection
Combined Postage
Probably others too

These are excellent points as to why this is not good for buyers and sellers, I often use PayPal and Click & Collect, so I can't make offers and those sellers can't sell to me.

Two sellers in the past week have lost my business because I could not make an offer under these terms.  Are any of you those sellers?  You wouldn't know because I couldn't be bothered to tell them, like many other buyers, I just found the goods elsewhere.

Instant payment is one thing, I totally agree with that, but you should not be happy about all these other stimulations, they are causing you to lose business.

soolin

Gordy237 said:

steveE2 said:

Scotty76_2 said:

Okay what happens if you normally use paypal pay in 3 payments, is that still possible after making an offer.

No Paypal instalments are not availble
Nor
Change of address
Click & Collect
Cash on Collection
Combined Postage
Probably others too

These are excellent points as to why this is not good for buyers and sellers, I often use PayPal and Click & Collect, so I can't make offers and those sellers can't sell to me.

Two sellers in the past week have lost my business because I could not make an offer under these terms.  Are any of you those sellers?  You wouldn't know because I couldn't be bothered to tell them, like many other buyers, I just found the goods elsewhere.

Instant payment is one thing, I totally agree with that, but you should not be happy about all these other stimulations, they are causing you to lose business.

You can still use PayPal so that’s not an issue and I don’t see why anyone is making an offer if they can’t pay? 

I’m happy to lose business , or rather  offers, if people are making them but can’t actually pay. I don’t have any cash on collection items, I’m happy with managed payments so that’s not an issue, and I have immediate payment on my BIn items anyway so my buyers have to pay if they pay full price and that doesn’t seem to put them off.

So basically I’m losing custom from buyers who want to make offers but who aren’t able to pay , that’s a win for me. I don’t want to spend a lot of time on eBay so the idea that someone buys, they pay and I ship is ideal. I’m rather tired of people who make an offer, then ghost me, and who seem to content to have an NPB closed against them on day 4. It is not an uncommon occurrence for me to get more than one offer from someone with me counter offering, and when we finally reach an agreed price for them never to pay. 

I’m selling on Vinted now as well, on there people can offer and have offers accepted, but they don’t actually buy until they pay, so until then anyone else can come along and pay. It is very common to accept an offer but within a few hours someone else comes along and pays full price, and there is a lot of:merit in that system. 

Gordy237

soolin said:

Gordy237 said:

steveE2 said:

Scotty76_2 said:

Okay what happens if you normally use paypal pay in 3 payments, is that still possible after making an offer.

No Paypal instalments are not availble
Nor
Change of address
Click & Collect
Cash on Collection
Combined Postage
Probably others too

These are excellent points as to why this is not good for buyers and sellers, I often use PayPal and Click & Collect, so I can't make offers and those sellers can't sell to me.

Two sellers in the past week have lost my business because I could not make an offer under these terms.  Are any of you those sellers?  You wouldn't know because I couldn't be bothered to tell them, like many other buyers, I just found the goods elsewhere.

Instant payment is one thing, I totally agree with that, but you should not be happy about all these other stimulations, they are causing you to lose business.

I don’t see why anyone is making an offer if they can’t pay? 

Who said that people can't pay? If you read my post again you will see - "Instant payment is one thing, I totally agree with that".

This is the message I get when I want to make an offer -

"By selecting Make offer, you authorise eBay to use these payment details to collect payment from you for this item and for any future items you offer to buy or win at auction on eBay. The amount collected from you will consist of your offer or bid (up to the total entered by you) and any applicable costs".

I have no problem paying, I pay as soon as I see an acceptance and have never reneged on an agreement, but why should I select to use those payment details for all future items (which may or may not be PayPal, I suppose it depends how you set the first one up). I use different cards/PayPal depending on whether I am buying for me, my family, my business, or when I need Credit Card protection.  You seem to be blinded by past experience and can only see the one part of this contract that relates to you, which I already said I agreed with.

If buyers are being forced to make this agreement, maybe sellers should be forced to input the lowest offer they would accept before their listing goes live, so buyers get an immediate answer and are not stuck waiting for a response, unable to buy/bid on other sellers items. 

This would actually be beneficial to sellers, as it would stop people making multiple offers at the same time (which I never do), knowing they will renege on all but one.  BTW, that is the answer to your question, some people may be able to pay, but they made multiple offers and another seller accepted before you did.

Spoonie_Turtle

Gordy237 said:

soolin said:

Gordy237 said:

steveE2 said:

Scotty76_2 said:

Okay what happens if you normally use paypal pay in 3 payments, is that still possible after making an offer.

No Paypal instalments are not availble
Nor
Change of address
Click & Collect
Cash on Collection
Combined Postage
Probably others too

These are excellent points as to why this is not good for buyers and sellers, I often use PayPal and Click & Collect, so I can't make offers and those sellers can't sell to me.

Two sellers in the past week have lost my business because I could not make an offer under these terms.  Are any of you those sellers?  You wouldn't know because I couldn't be bothered to tell them, like many other buyers, I just found the goods elsewhere.

Instant payment is one thing, I totally agree with that, but you should not be happy about all these other stimulations, they are causing you to lose business.

I don’t see why anyone is making an offer if they can’t pay? 

… that is the answer to your question, some people may be able to pay, but they made multiple offers and another seller accepted before you did.

Which is against the rules and is exactly what eBay is trying to stop.  When we put in an offer, we are committing to buy if the seller accepts.

I'm sure there must a section in the account to change payment settings anyway, it would rather backfire when a card expires or is frozen or cancelled if eBay wouldn't let you change the details.

soolin

Spoonie_Turtle said:

Gordy237 said:

soolin said:

Gordy237 said:

steveE2 said:

Scotty76_2 said:

Okay what happens if you normally use paypal pay in 3 payments, is that still possible after making an offer.

No Paypal instalments are not availble
Nor
Change of address
Click & Collect
Cash on Collection
Combined Postage
Probably others too

These are excellent points as to why this is not good for buyers and sellers, I often use PayPal and Click & Collect, so I can't make offers and those sellers can't sell to me.

Two sellers in the past week have lost my business because I could not make an offer under these terms.  Are any of you those sellers?  You wouldn't know because I couldn't be bothered to tell them, like many other buyers, I just found the goods elsewhere.

Instant payment is one thing, I totally agree with that, but you should not be happy about all these other stimulations, they are causing you to lose business.

I don’t see why anyone is making an offer if they can’t pay? 

… that is the answer to your question, some people may be able to pay, but they made multiple offers and another seller accepted before you did.

Which is against the rules and is exactly what eBay is trying to stop.  When we put in an offer, we are committing to buy if the seller accepts.

I'm sure there must a section in the account to change payment settings anyway, it would rather backfire when a card expires or is frozen or cancelled if eBay wouldn't let you change the details.

I missed that bit, that might explain the confusion, perhaps we are talking at cross purposes . If someone is used to another site, for instance Vinted, they might not be aware that an offer on eBay is binding.  

i wonder if that accounts for some of my non payments , a potential buyer sends a couple of offers out, all the sellers accept and they choose one to pay not realising that they have actually bought more than one. I don’t know how else to account for the percentage of my buyers that never pay on offers on my various accounts. 

Gordy237

Spoonie_Turtle said:

Gordy237 said:

soolin said:

Gordy237 said:

steveE2 said:

Scotty76_2 said:

Okay what happens if you normally use paypal pay in 3 payments, is that still possible after making an offer.

No Paypal instalments are not availble
Nor
Change of address
Click & Collect
Cash on Collection
Combined Postage
Probably others too

These are excellent points as to why this is not good for buyers and sellers, I often use PayPal and Click & Collect, so I can't make offers and those sellers can't sell to me.

Two sellers in the past week have lost my business because I could not make an offer under these terms.  Are any of you those sellers?  You wouldn't know because I couldn't be bothered to tell them, like many other buyers, I just found the goods elsewhere.

Instant payment is one thing, I totally agree with that, but you should not be happy about all these other stimulations, they are causing you to lose business.

I don’t see why anyone is making an offer if they can’t pay? 

… that is the answer to your question, some people may be able to pay, but they made multiple offers and another seller accepted before you did.

Which is against the rules and is exactly what eBay is trying to stop.  When we put in an offer, we are committing to buy if the seller accepts.

I'm sure there must a section in the account to change payment settings anyway, it would rather backfire when a card expires or is frozen or cancelled if eBay wouldn't let you change the details.

Like I said, I don't put in multiple offers, but forcing people to commit to all future purchases is wrong, it should just be the purchase you are making at that time, surely you can see that. I do not want to give eBay the authority to take money from my account indefinitely. End of story.

Expired cards can always be updated, it is the same account. As for cancelled or frozen... who wants their business anyway.

soolin

I am going to put my tinfoil hat on here as I am feeling rather grumpy. Either non payers are getting more common or I'm being deliberately targeted for some reason (I told you this is tin foil hat time).

On  Friday/Saturday  last week I sold 4 items on best offer, these were on my private account and 4 sales in such a short time frame is unusual. . 2 were paid for within a few hours (one immediately) 2 remain unpaid. One NPB will close this evening and the other tomorrow. If both of those NPBs are closed without payment that means my statistics are , just for last week, a 50% non payment rate for best offers.

This just can't be standard across best offers and I am so unreasonably angry as whilst I did manage to get one re listed yesterday during the FVF discount offer, the other will now either have to be relisted without any offers or wait for 2 weeks and hope I get another FVF offer weekend. I don't sell a lot on my private account either, so these aren't just a couple of non payers amongst dozens of other sales.

Anything at all that I can pull from my private accounts and which are allowed on Vinted (and they don't allow a lot of things, so it isn't much) is going on Vinted now. There an offer is just an offer and your items remain live until actually paid for. I'd rather get the messages from aggrieved buyers asking why when I accepted their offer I didn't then wait for them to pay and instead sold it to someone else a few hours later. 

I did phone ebay and ask if I can switch on the immediate payment on offer thing, but they said no, it is certain users and certain categories at the moment. Obviously I don't trust ebay CS so has anyone actually found a way of switching the immediate payment on offers on, I can't see anything logical in my settings. 

soolin

Something interesting happened last night. I had an offer on an item and the accompanying blurb said that if I accepted the offer buyer had a payment registered and I would receive payment immediately. I accepted the offer and about 4 minutes later it was paid.

Maybe my call to eBay actually did trigger something !