Eon Next Economy 7 metering issue

QrizB

gambleruk said:

I am with Eon Next as well and had the same conversation with them, I tried to tell them my cheap rate was 22:30 - 00:30 and then 2:30 til 7:30 but they would not believe me and said there must be a fault, I just left it at that

...

North West and my MTSC IS 811, can I just ask what is the significance of the MTSC ?

I realise we're derailing the OP's thread, but since we're here - do you have a smart meter or one of the legacy E7 systems? If legacy, is it an all-in-one 5-port meter, or a electromechanical time switch, or a radio teleswitch? (There may be other options but those are the usual ones!)

gambleruk

QrizB said:

gambleruk said:

I am with Eon Next as well and had the same conversation with them, I tried to tell them my cheap rate was 22:30 - 00:30 and then 2:30 til 7:30 but they would not believe me and said there must be a fault, I just left it at that

...

North West and my MTSC IS 811, can I just ask what is the significance of the MTSC ?

I realise we're derailing the OP's thread, but since we're here - do you have a smart meter or one of the legacy E7 systems? If legacy, is it an all-in-one 5-port meter, or a electromechanical time switch, or a radio teleswitch? (There may be other options but those are the usual ones!)

To cut a long story short I am still on the radio teleswitch, I have tried 3 times for a smart meter but they still cannot fit one because my old meter is attached to an asbestos board which I am now on a waiting list to have removed but also they said they cannot fit one because of my electratech board as they have had problems when they have fit smart meters that the day/night rates do not switch over.

QrizB

gambleruk said:

QrizB said:

gambleruk said:

I am with Eon Next as well and had the same conversation with them, I tried to tell them my cheap rate was 22:30 - 00:30 and then 2:30 til 7:30 but they would not believe me and said there must be a fault, I just left it at that

...

North West and my MTSC IS 811, can I just ask what is the significance of the MTSC ?

I realise we're derailing the OP's thread, but since we're here - do you have a smart meter or one of the legacy E7 systems? If legacy, is it an all-in-one 5-port meter, or a electromechanical time switch, or a radio teleswitch? (There may be other options but those are the usual ones!)

To cut a long story short I am still on the radio teleswitch

If you have a radio teleswitch, your supplier has control over your E7 hours.

At least in principle.

I guess it's possible that, at some stage, your house was fitted with a teleswitch that was intended for a different region and has never been reset.

lilac_dawn

Gerry1 said:

My MTSC is 16.  Yup, just two digits.

I'm just reading this thread as wondering if I should bite the bullet and get a smart meter BUT I am with EDF and have Econ 7 (although confusingly their website says they no longer have an Economy 7 tariff). Mine is also 16 so I guess we're in the same area:) At least EDF could tell me when these hours were and that they might be split. SSE denied all knowledge of split hours when I was with them. 

dealyboy

@lilac_dawn said:

Gerry1 said:

My MTSC is 16.  Yup, just two digits.

I'm just reading this thread as wondering if I should bite the bullet and get a smart meter BUT I am with EDF and have Econ 7 (although confusingly their website says they no longer have an Economy 7 tariff). Mine is also 16 so I guess we're in the same area:) At least EDF could tell me when these hours were and that they might be split. SSE denied all knowledge of split hours when I was with them. 

... it seems to be more common than first appeared.

So are you on the standard variable tariff and E7 like me? What region are you in?

I believe EDF make being prepared to have a smart meter a precondition of a fixed tariff, which is worth considering.

Have you tried finding out when your meter actually switches between peak and off-peak? As a start you may want to look earlier in this thread for references to regions' E7 times and time windows.

Can you provide the reference or text on EDF's website regarding no longer offering E7. There are several of us who either have it or are being offered an E7 fix.

Actually it might help us if you provide your supply number from a bill (leave out the MPAN).

lilac_dawn

I know my times exactly as the storage heater switch lights come on and tbf it does say the times on my bill as well. I am on Econ 7. I switched to them when SSE became OVO due to the terrible customer service at OVO so am on the standard variable.  I'm more concerned that a smart meter wouldn't cope with split hours - as per someone else's post. I'm in the South East. 

https://www.edfenergy.com/energywise/all-you-need-know-about-economy-7

dealyboy

@lilac_dawn ...

Ah OK. So EDF, South Eastern off-peak 22:30 - 00:30 and 02:30 - 07:30 GMT (like @Gerry1) being billed correctly on the SVT.

Your concern is that a smart meter might be configured incorrectly and/or EDF might bill incorrectly. On the face of it there does seem to be an opportunity for confusion, especially considering that different sources state different times for E7 in the south east (I have seen several different informed sources suggesting the choice is between 22:30 - 05:30 and 00:30 - 07:30 GMT). However smart meters can be configured as required, single rate, two readings one rate, dual rate etc., with the appropriate switching times.

Referring to that web page, I do think it odd when EDF state "Most suppliers don't offer Economy 7 tariffs or meters anymore.", 'meters' - correct but 'tariffs' wrong (I think they all offer E7 tariffs). The smart meter roll-out means that the supplier has the means to set off-peak times remotely and appropriately. I see in section 5. that it says you can have a smart meter in economy 7 mode and then in section 6. "We don't install E7 meters anymore, or have a tariff called ‘Economy 7’." Are they trying to confuse people?

I see they have a dedicated number for E7 customers wanting a smart meter, they also have a dedicated team and number for those with 'complex meters' (see section 7).

lilac_dawn

dealyboy said:

@lilac_dawn ...

Ah OK. So EDF, South Eastern off-peak 22:30 - 00:30 and 02:30 - 07:30 GMT (like @Gerry1) being billed correctly on the SVT.

Your concern is that a smart meter might be configured incorrectly and/or EDF might bill incorrectly. On the face of it there does seem to be an opportunity for confusion, especially considering that different sources state different times for E7 in the south east (I have seen several different informed sources suggesting the choice is between 22:30 - 05:30 and 00:30 - 07:30 GMT). However smart meters can be configured as required, single rate, two readings one rate, dual rate etc., with the appropriate switching times.

Referring to that web page, I do think it odd when EDF state "Most suppliers don't offer Economy 7 tariffs or meters anymore.", 'meters' - correct but 'tariffs' wrong (I think they all offer E7 tariffs). The smart meter roll-out means that the supplier has the means to set off-peak times remotely and appropriately. I see in section 5. that it says you can have a smart meter in economy 7 mode and then in section 6. "We don't install E7 meters anymore, or have a tariff called ‘Economy 7’." Are they trying to confuse people?

I see they have a dedicated number for E7 customers wanting a smart meter, they also have a dedicated team and number for those with 'complex meters' (see section 7).

Exactly my point: they just seem to want to confuse people. I am wondering if this is in preparation for them NOT offering an E7 tariff in the future. As I have suffered E7 for almost 20 years, I am well versed on the split times and changes according to summer/winter clocks. 

dealyboy

lilac_dawn said:

dealyboy said:

@lilac_dawn ...

Ah OK. So EDF, South Eastern off-peak 22:30 - 00:30 and 02:30 - 07:30 GMT (like @Gerry1) being billed correctly on the SVT.

Your concern is that a smart meter might be configured incorrectly and/or EDF might bill incorrectly. On the face of it there does seem to be an opportunity for confusion, especially considering that different sources state different times for E7 in the south east (I have seen several different informed sources suggesting the choice is between 22:30 - 05:30 and 00:30 - 07:30 GMT). However smart meters can be configured as required, single rate, two readings one rate, dual rate etc., with the appropriate switching times.

Referring to that web page, I do think it odd when EDF state "Most suppliers don't offer Economy 7 tariffs or meters anymore.", 'meters' - correct but 'tariffs' wrong (I think they all offer E7 tariffs). The smart meter roll-out means that the supplier has the means to set off-peak times remotely and appropriately. I see in section 5. that it says you can have a smart meter in economy 7 mode and then in section 6. "We don't install E7 meters anymore, or have a tariff called ‘Economy 7’." Are they trying to confuse people?

I see they have a dedicated number for E7 customers wanting a smart meter, they also have a dedicated team and number for those with 'complex meters' (see section 7).

Exactly my point: they just seem to want to confuse people. I am wondering if this is in preparation for them NOT offering an E7 tariff in the future. As I have suffered E7 for almost 20 years, I am well versed on the split times and changes according to summer/winter clocks. 

That's not been my impression, but I am a junior compared to several big boys (sorry Forumites) many vocal ones (including me) being in the Eastern region (the smug club). I have the greatest respect for their views and I would really appreciate the view of one in particular @dunstonh. 

QrizB

dealyboy said:

"We don't install E7 meters anymore, or have a tariff called ‘Economy 7’." Are they trying to confuse people?

They're right.

They install smart meters (which can be cofigured for dual-rate tariffs with Economy 7 hours) and most of their electricity tariffs include a dual-rate option with seven hours of cheaper-rate electricity.

They just don't call it "Economy 7" any more!