Extraordinary Circumstances - Can I push back?

aCuriousScot

Was due on an Easyjet flight back from France to UK in June. This got cancelled 30 minutes before departure. We rebooked ourselves onto the only option given to us on the app, which was another flight 24 hours later (another already scheduled flight, not a replacement) - this was free of charge to book onto this.

I managed to claim expenses once home.

However I also looked into compensation, as no reason was given at the time of cancellation (there was no staff at the airport who spoke to us when flight was cancelled). I recall looking at the time of cancellation of weather apps, as some passengers thought thunderstorms were the reason. I looked at the live lightning map at the time and there was no lightning strikes anyway near our expected flight path. I know the UK did not have bad weather at the time.

However last week, I was told we weren't entitled due to extraordinary circumstances of weather.

Question is - Am I able to challenge their reason? How am I best to do this, as Easyjet will obviously shut me down and not allow me to progress further.

Thanks in advance!

(Removed by Forum Team)

eskbanker

aCuriousScot said:

However last week, I was told we weren't entitled due to extraordinary circumstances of weather.

Question is - Am I able to challenge their reason? How am I best to do this, as Easyjet will obviously shut me down and not allow me to progress further.

An airline isn't obliged to compensate "if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken", so asking them for more evidence isn't unreasonable, especially the extent to which adverse weather conditions were actually extraordinary, rather than routine.

It wouldn't be a huge surprise if they failed to give any meaningful explanation, so the next step once they confirm that they've given their final response is to escalate to Aviation ADR.