Mis-sold flights? Booking page showed Business, booked into Economy

richiejv

Hi everyone,

Hoping for some opinions here. We made a BA Holidays booking last night (LHR-HEL-JFK-LAX-JFK-LHR-OSL). All flights were booked into Business (and I have a screenshot of the booking page showing Business for each leg), but after confirming the booking, the MMB page now shows Economy for LAX-JFK. I've priced up again with all flights in J and am getting the exact same price as when I booked last night. I just got off the phone to BAH who told me that if I want to upgrade, it's about £700 extra, and that there was absolutely nothing she could do.

Given that their own booking page shows Business on each flight, surely they can't just be charging extra? I probably wouldn't have booked those flights with that extra cost.

So, my question is fairly simple - is it pointless for me to push the point and try to get them to include the Business flight? It seems like false advertising to me (or whatever the legal term is), but any advice would be greatly helpful. Many thanks in advance.

Voyager2002

Are all the other sectors in J?

Business class within the USA is nothing special, and if it is just the one sector on your way home then I would neither pay the extra £700 nor go to a lot of trouble to fight for it.

Having said that: given that you have firm evidence that what you have been sold is materially different from what you agreed to buy, you could recall your entire payment through debit or credit card. Up to you.

(Oh: and I think that you will actually be travelling on Finnair, which has a rather poor business class product according to most of the online reviews I have read.)

richiejv

Yep, all in J. The flight in particular is an overnight from LAX-JFK so the AA Transcon Business flat bed would be much appreciated. Finnair will be the operator for LHR-HEL-JFK, all AA/BA after that.

[Deleted User]

Can you post the screenshots?

richiejv

Here you go. It wouldn’t let me before. 

silvercar

The experts on the flyertalk BA forum are probably worth asking.

Do you have the option to cancel within 24hours? I know you do with flight only bookings, not sure if it extends to BAH.