We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Moved from o2 to Tesco Mobile - need advice

nolastchance
Posts: 37 Forumite

Hi all,
I moved from o2 to Tesco Mobile on July 1st, I am keeping my o2 telephone number.
It's nearly a month and my number is still not moved over, I have not been able to receive calls or texts. I have contacted Tesco mobile around 5 times and they keep saying it's with the back office.
I missed an important phone call regarding a hospital appointment I have been waiting years on and now I've been put to the end of the list, I nearly missed a job offer but thankfully they emailed.
What are my rights? Tesco gave me free line rental for July which is laughable when my blooming number DOESNT WORK!!
I moved from o2 to Tesco Mobile on July 1st, I am keeping my o2 telephone number.
It's nearly a month and my number is still not moved over, I have not been able to receive calls or texts. I have contacted Tesco mobile around 5 times and they keep saying it's with the back office.
I missed an important phone call regarding a hospital appointment I have been waiting years on and now I've been put to the end of the list, I nearly missed a job offer but thankfully they emailed.
What are my rights? Tesco gave me free line rental for July which is laughable when my blooming number DOESNT WORK!!
0
Comments
-
Did you request the PAC?Life in the slow lane0
-
Mobile telecoms is a highly regulated industry.
The regulator Ofcom has set a large number of rules which providers must comply with. One deals with your rights to compensation if your switch is delayed.
I assume you gave Tesco your PAC from O2?
Ofcom says 'The switch must be completed in a day. If the switch takes more than one working day or there is an abuse of the process by your provider, you are entitled to reasonable compensation from your provider. Providers must inform customers how to access this compensation and how it will be paid.'
What did Tesco inform you about how to access this information and get your compensation?1 -
born_again said:Did you request the PAC?0
-
Alderbank said:Mobile telecoms is a highly regulated industry.
The regulator Ofcom has set a large number of rules which providers must comply with. One deals with your rights to compensation if your switch is delayed.
I assume you gave Tesco your PAC from O2?
Ofcom says 'The switch must be completed in a day. If the switch takes more than one working day or there is an abuse of the process by your provider, you are entitled to reasonable compensation from your provider. Providers must inform customers how to access this compensation and how it will be paid.'
What did Tesco inform you about how to access this information and get your compensation?0 -
It's a common issue sadly when moviing from a Virtual Network provider to another in the network. In this case Tesco runs of the o2 network. I'd suggest you keep on at them. There have been others posting here perviously who have lost the number completely. Can you confirm... I'm assuming as you missed an important call that the phone number no longer works otherwise presumably the the original sim would still work? If this is the case they may not be able to fix it... I hope I'm wrong though! - please let us know how it turns out.1
-
Bradden said:It's a common issue sadly when moviing from a Virtual Network provider to another in the network. In this case Tesco runs of the o2 network. I'd suggest you keep on at them. There have been others posting here perviously who have lost the number completely. Can you confirm... I'm assuming as you missed an important call that the phone number no longer works otherwise presumably the the original sim would still work? If this is the case they may not be able to fix it... I hope I'm wrong though! - please let us know how it turns out.0
-
Can you access your voicemail? Is it possible to change the voicemail to direct callers to an alternative option?
Make £2024 in 2024
Prolific £907.37, Chase Interest £59.97, Chase roundup interest £3.55, Chase CB £122.88, Roadkill £1.30, Octopus referral reward £50, Octopoints £70.46, Topcashback £112.03, Shopmium referral £3, Iceland bonus £4, Ipsos survey £20, Misc Sales £55.44
Total £1410/£2024 70%Make £2023 in 2023 Total: £2606.33/£2023 128.8%1 -
Presumably your o2 sim has been deactivated, so callers get a 'not registered on network' message'?
It is unusual that you are not able to send texts, as normally texts being sent from the old number is the main issue people have with split ports.
When you make calls what number does it give to the recipient? Can you receive calls on the number tesco issued to you?
1 -
Slinky said:Can you access your voicemail? Is it possible to change the voicemail to direct callers to an alternative option?0
-
savergrant said:Presumably your o2 sim has been deactivated, so callers get a 'not registered on network' message'?
It is unusual that you are not able to send texts, as normally texts being sent from the old number is the main issue people have with split ports.
When you make calls what number does it give to the recipient? Can you receive calls on the number tesco issued to you?0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.2K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.8K Work, Benefits & Business
- 617.1K Mortgages, Homes & Bills
- 175.6K Life & Family
- 254K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards