HSBC terrible behaviour over Fraud on my daughter accounts

eskbanker

katria said:
almost some has now made itself back to HSBC as well and they did refund about £3008 too my daughter  when Ombudsman investigated  ,, Only HSBC are being awkward and not repaying   about £4000 and have been very unhelpful  and difficult with the Ombudsman ,, HSBC still deny  that the account was compromised and that only so malfeasance by my daughter   could  have made it possible.

It seems unsurprising that HSBC will need a more thorough investigation than the others when the amounts involved are in the thousands rather than the hundreds, but the fact that they've reimbursed some money, but not all of it, would seem to signify an acceptance of partial liability. What has been their explanation regarding the partial refund?

[Deleted User]

eskbanker said:

katria said:
almost some has now made itself back to HSBC as well and they did refund about £3008 too my daughter  when Ombudsman investigated  ,, Only HSBC are being awkward and not repaying   about £4000 and have been very unhelpful  and difficult with the Ombudsman ,, HSBC still deny  that the account was compromised and that only so malfeasance by my daughter   could  have made it possible.

It seems unsurprising that HSBC will need a more thorough investigation than the others when the amounts involved are in the thousands rather than the hundreds, but the fact that they've reimbursed some money, but not all of it, would seem to signify an acceptance of partial liability. What has been their explanation regarding the partial refund?

Reading between the lines, I'm surmising the 4k relates to HSBC credit card transactions. 

kaMelo

I read it as the refund was what HSBC had managed to claw back rather than compensation but it's difficult to know for sure.

brucefan_2

@katria

What was the eventual outcome of your student loan application?

https://forums.moneysavingexpert.com/discussion/comment/74508352/#Comment_74508352

sheramber

brucefan_2 said:

@katria

What was the eventual outcome of your student loan application?

https://forums.moneysavingexpert.com/discussion/comment/74508352/#Comment_74508352

I think mother is using daughter's sign in, or vice versa

k12479

What's the connection between the app, the alleged hacking and the alleged maxed out credit card? The app doesn't show the credit card number nor the CVC code but is used for authorising transactions.

brucefan_2

k12479 said:

What's the connection between the app, the alleged hacking and the alleged maxed out credit card? The app doesn't show the credit card number nor the CVC code but is used for authorising transactions.

It looks like the OP isn't going to be participating any more. ('Banned' if you click her username) - may as well have this thread closed down.

Ballard

The OP has been banned. No idea why but we’ll probably never find out the full story. 

km1500

one thing is for absolute certain there is no software that can be downloaded either deliberately or accidentally that can infect multiple bank account apps