TSB £200 switch offer July 2023

wiseonesomeofthetime

DiamondLil said:

Does anyone know if the direct debits on the donor account need to have actually made payments or do they just need to be "active" ?

I have direct debits set up on my donor account but the first payments won't be made until next month. Don't want to wait and find the TSB have withdrawn the switch offer, but also don't want to apply if it's too soon.

My understanding is this, as found elsewhere on internet:

An 'active' Direct Debit is one which has been set up or had a payment taken in the last 13 months.

I made sure both of mine had paid out before setting my switch date, not just "set up", for guarantee.

DiamondLil

wiseonesomeofthetime said:

My understanding is this, as found elsewhere on internet:

An 'active' Direct Debit is one which has been set up or had a payment taken in the last 13 months.

I made sure both of mine had paid out before setting my switch date, not just "set up", for guarantee.

Many thanks wiseone; I'll wait a few days.

PixelPound

pecunianonolet said:

nic_c said:

pecunianonolet said:

Got my card today and online access data. Looks like my 3rd current account has been set up under a new profile and has not been merged (yet) to my existing profile. SHould I ask them to merge or keep seperate. Would there be any advantes/disadvantages either way?

Mine said they were setting up a new temporary profile and they would eventually merge. My account now shows in my original profile. 

When did you apply? I applied last Saturday, also upgraded one account to a Spend & Save Plus and my other old account I was unable to upgrade since always getting an error message. 

13th. My online activation code for my temp one came through yesterday, though it's not going to be used now.

I added my card to google pay and been using it without a pin for contactless (not needed to activate it at all)

PixelPound

DiamondLil said:

Does anyone know if the direct debits on the donor account need to have actually made payments or do they just need to be "active" ?

I have direct debits set up on my donor account but the first payments won't be made until next month. Don't want to wait and find the TSB have withdrawn the switch offer, but also don't want to apply if it's too soon.

As said above someone posted active DD means paid out in last 12 months.
You can apply now and set the switch up to 30 days ahead.

y3andy

Hi all, I have the older "Classic Plus" current account with TSB and there is an option to covert this through the app to the new spend and save one. Does anyone know if this would this be eligible for the switch offer or do you have to switch from a current account outside of TSB?
Thanks.

pecunianonolet

y3andy said:

Hi all, I have the older "Classic Plus" current account with TSB and there is an option to covert this through the app to the new spend and save one. Does anyone know if this would this be eligible for the switch offer or do you have to switch from a current account outside of TSB?
Thanks.

As far as I know it won't be accepted. Needs to be a new account I was told at the hotline. Maybe double check again and give them a call.

SirHugo

Hi. I’m a bit perplexed about an email I received yesterday from TSB.

I applied for the Spend & Save account on the 19th July. The application was approved and the account was opened that day. My switch from Santander was completed 7 working days later. The only hiccup was that I didn’t receive the first debit card they sent out, but I now have the replacement. I’ve been using the app since I received my activation code.

So the email I received yesterday is titled ‘You have 2 days left to finish opening your account’ and says ‘Remember that we need to see some extra documents in the next few days in order to continue your application, otherwise your application will expire’

It’s asking me to to the ID check by uploading a picture ID document and then taking and uploading a picture of myself with my application reference number. This can be done through the app. This seems a bit ridiculous considering the account is up and running, I’m not sure whether to just do it or ignore it, I just don’t want to jeopardise my switching bonus in any way.

Any thoughts? Has anyone else had to do this?

Update -
Unable to contact them through chat - just not working, but finally got through on the phone. Spoke to an advisor who had to check with someone but all he could say it was an anti-fraud procedure for future use - absolute rubbish! 
Tried to do it anyway in the app but it won't accept the application ID number they told me to enter in the email so can't progress.  

WillPS

SirHugo said:

Hi. I’m a bit perplexed about an email I received yesterday from TSB.

I applied for the Spend & Save account on the 19th July. The application was approved and the account was opened that day. My switch from Santander was completed 7 working days later. The only hiccup was that I didn’t receive the first debit card they sent out, but I now have the replacement. I’ve been using the app since I received my activation code.

So the email I received yesterday is titled ‘You have 2 days left to finish opening your account’ and says ‘Remember that we need to see some extra documents in the next few days in order to continue your application, otherwise your application will expire’

It’s asking me to to the ID check by uploading a picture ID document and then taking and uploading a picture of myself with my application reference number. This can be done through the app. This seems a bit ridiculous considering the account is up and running, I’m not sure whether to just do it or ignore it, I just don’t want to jeopardise my switching bonus in any way.

Any thoughts? Has anyone else had to do this?

Did you have an application stall part way through and have to restart before you completed?

Either way, probably worth a call or branch visit IMHO. Or just go through the hoops and see if another account shows up (and get the 6 x £5 payments for it!)

pecunianonolet

I would try to call again, and make sure the operator is staying on the phone while you attempt to solve the tasks they tell you and let the operator also confirm that this call is recorded. I would think aloud while on the phone for each step and communicate the outcome. That way, this is recorded and you can show you have made any effort and called twice. If unsuccessful (what we expect here), I would raise straight away a complain and would ask them to log this against your profile. That way you have proof in the future that you made an effort to do as told but their IT failed while going through the steps on the phone with them.

You might get some nice compensation out of it and somebody in the background can put things right not putting you at risk of missing any deadlines. 

SirHugo

WillPS said:

Did you have an application stall part way through and have to restart before you completed?

Either way, probably worth a call or branch visit IMHO. Or just go through the hoops and see if another account shows up (and get the 6 x £5 payments for it!)

Yes, my first attempt at applying gave me an 'technical error' message. I switched browser and it went through without problem.  I did mention this to the advisor earlier.