Three network leaving problem

sportage1kia

I have recently left Three network and they sent me a pac code to send to the new provider, which has been accepted . I was on pay monthly with Three network and keep on getting messages that I owe £27 but keeps on raising .I have 2 emails to there customer services but had no confirmation or reply regarding why they are sending me messages has my account with Three network has closed . Any advice please and thanks in advance

oldernonethewiser

Were you out of the minimum contract period with Three?

savergrant

Was there any info sent with the pac regarding termination charges or unpaid charges? Have you cancelled a direct debit early?

eDicky

Sometimes payment for the final month is taken in full by direct debit, then pro rata refund made for the unused period after service was terminated by using the PAC. If you cancelled the direct debit too early, Three's system could be automatically asking for the month's payment even though you don't ultimately owe it. But you don't explain very well what your issue is, so the above may not be relevant.

savergrant

" I was on pay monthly with Three network and keep on getting messages that I owe £27 but keeps on raising"

How much were you paying a month? Don't understand the last bit, are they asking for £27 or different amounts each time? And over what time period are you receiving these messages? Every day, every week, every month? How long has this been going on? What do you mean by recently?

And finally did the pac complete correctly, are all calls and texts going to your new sim and does your 3 sim say 'no service'? If not you might not actually have left 3 properly.

Illusionary

I've had similar problems.

I trialled a 5G mobile broadband contract with them around March, but cancelled within their 14-day cooling off period after 4 days straight of downtime. It took them forever to send me a label to return the router, but after multiple chases that finally arrived mid-May (and of course, I sent it back promptly). I've still been getting monthly 'reminders' of my bill being payable, despite calling customer services several times and being assured that they'd zeroed the bill and resolved whatever was left undone - most recently a week ago, when I asked for (and received) explicit assurance that everyone was closed and I would receive no further messages.

Then on Friday I had a call from their 'customer credit' department chasing me for payment, then going around in circles for an hour asking me for a tracking number (for the label that *they* sent to me, not that I generated), which I'd kept a record of for a month after sending, but disposed of after they'd assured me that everything was closed. I never hang up calls unless they're obvious scams, but I did in this case. They've now got a strongly-worded complaint email from me, also including what I think may (hopefully!) be the tracking number from my archived RM emails - but I'm still somewhat concerned that this is going to keep going and risk a black mark for a supposed missed payment on my credit file.

Illusionary

Fingers crossed I've *finally* got my issue sorted, after a text this morning started making direct threats to my credit rating. It needed yet another call, but a very insistent request to speak to complaints got me through to them and I now have a text confirmation that everything's fully disconnected. If I receive my "final bill" (which I'm assured will be nil) in the post in the next few days it should all be over.

It was very tempting to push them for compensation for the hours that I've wasted, but I didn't want to be on the phone another moment longer.