Have Plum stopped offering direct debit?

I just tried to do my monthly direct debit for Barclays using plum to qualify for 5% - trying to deposit only allows me to use open banking rather than direct debit -anyone else getting this? Is this the end of Plum for direct debits for account switching and other?
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Comments

  • Bridlington1
    Bridlington1 Posts: 3,448 Forumite
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    edited 3 July 2023 at 1:34PM
    I noticed that this morning, I thought I was going round the twist to tell you the truth. Luckily you can still set up weekly direct debits though (for now), which is what I've had to do this morning, but one off DDs seem to have been stopped.
  • The_MoneySavingKid
    The_MoneySavingKid Posts: 367 Forumite
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    edited 3 July 2023 at 1:49PM
    I noticed that this morning, I thought I was going round the twist to tell you the truth. Luckily you can still set up weekly direct debits though (for now), which is what I've had to do this morning, but one off DDs seem to have been stopped.
    EDIT:Found it! Ignore me!


    Can you advise how? I have selected weekly depositor but can’t see anything where it mentions DDs
  • ForumUser7
    ForumUser7 Posts: 2,373 Forumite
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    It’s odd they’ve gone - surely Plum would need to give advance notice of this under the ts and cs right? If so, I suggest anyone affected complains about it.
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • pecunianonolet
    pecunianonolet Posts: 1,682 Forumite
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    Just checked to deposit £2 and was redirected to RBS open banking. No chance to chose the deposit method. I remember that they sent out a few days ago an email about T&C changes but when I briefly checked it only talked about making the language clearer. 

    How do you set up weekly deposits?

    If they stop DD completely, I guess their customer numbers will crash.
  • Bridlington1
    Bridlington1 Posts: 3,448 Forumite
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    How do you set up weekly deposits?
    Log in. Click "brain" then go to "weekly depositor".
  • pecunianonolet
    pecunianonolet Posts: 1,682 Forumite
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    How do you set up weekly deposits?
    Log in. Click "brain" then go to "weekly depositor".
    Thanks, at least you can withdraw the £2 every week and recycle them for the following week. 
  • ForumUser7
    ForumUser7 Posts: 2,373 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    How do you set up weekly deposits?
    Log in. Click "brain" then go to "weekly depositor".
    Thanks, at least you can withdraw the £2 every week and recycle them for the following week. 
    You have to wait a while for the deposits to clear though I've found - sometimes up to 5 working days
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • WillPS
    WillPS Posts: 4,930 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    How do you set up weekly deposits?
    Log in. Click "brain" then go to "weekly depositor".
    Thanks, at least you can withdraw the £2 every week and recycle them for the following week. 
    You have to wait a while for the deposits to clear though I've found - sometimes up to 5 working days

    Makes sense - it takes around that for the direct debit process to complete to the point the funds are available in the beneficiary's account. Easy to forget now the pain of waiting days for BACS payments between accounts to land.
  • gary1312
    gary1312 Posts: 169 Forumite
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    edited 3 July 2023 at 8:04PM
    This isn't the first time I've come to these boards to ask a question only to find not only the question asked but also the solution given. Thanks to the OP and @Bridlington1

  • The_MoneySavingKid
    The_MoneySavingKid Posts: 367 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    edited 4 July 2023 at 11:07AM
    It’s odd they’ve gone - surely Plum would need to give advance notice of this under the ts and cs right? If so, I suggest anyone affected complains about it.
    As much as I agree of changed terms or features, I don’t particularly want eyes too close on my account which a complaint would bring because all I use them for is a once monthly £1 direct debit and they could easily decide to close my account or limit in some way - and as there is a workaround mentioned above which will do for now.

    How do you set up weekly deposits?
    Log in. Click "brain" then go to "weekly depositor".
    Thanks, at least you can withdraw the £2 every week and recycle them for the following week. 


    just to note also I was able to change weekly deposit to £1
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