EDF Poteential Problems with New Smart Meters

VXman

My EDF smart meter hasn't been communicating with EDF for 18 months. I reported it several times. Recently they asked me to submit readings. I refused. Today a engineer is visiting.

CSI_Yorkshire

What an unnecessarily aggressive thing to do.

Largs

I am glad I found this thread, as myself and my dad is with EDF all for gas supply (moved over when Zog Energy closed) He has 2 gas supplies.  All 3 smart meters were installed in the same month late last year and were communicating with EDF but now all 3 accounts say

"We've noticed that your smart meter hasn't sent us a reading recently. These are normally sent automatically. This could be due to a temporary loss of connection or another reason. Our smart meter team is looking to reconnect to your smart meter remotely."

I did try to find EDF Hub as advised ina previous post but it does not show on any of the accounts.  I will try Playstore for an EDF App.  I am now wondering if this is a wider problem with EDF as I know ScottishPower are having problems reading meters remotely.

[Deleted User]

Largs said:

I am glad I found this thread, as myself and my dad is with EDF all for gas supply (moved over when Zog Energy closed) He has 2 gas supplies.  All 3 smart meters were installed in the same month late last year and were communicating with EDF but now all 3 accounts say

"We've noticed that your smart meter hasn't sent us a reading recently. These are normally sent automatically. This could be due to a temporary loss of connection or another reason. Our smart meter team is looking to reconnect to your smart meter remotely."

I did try to find EDF Hub as advised ina previous post but it does not show on any of the accounts.  I will try Playstore for an EDF App.  I am now wondering if this is a wider problem with EDF as I know ScottishPower are having problems reading meters remotely.

SMETS2 meters are supplier agnostic as they all connect to a single network. You can check whether your meters are connected to the DCC network by signing up to the free App BRIGHT. If BRIGHT can retrieve data, then the problem sits with EDF or its Adapter ( the secure software that suppliers use to connect to the DCC network). If this was the problem then this forum would be full of complaints.

Largs

[Deleted User] said:

Largs said:

I am glad I found this thread, as myself and my dad is with EDF all for gas supply (moved over when Zog Energy closed) He has 2 gas supplies.  All 3 smart meters were installed in the same month late last year and were communicating with EDF but now all 3 accounts say

"We've noticed that your smart meter hasn't sent us a reading recently. These are normally sent automatically. This could be due to a temporary loss of connection or another reason. Our smart meter team is looking to reconnect to your smart meter remotely."

I did try to find EDF Hub as advised ina previous post but it does not show on any of the accounts.  I will try Playstore for an EDF App.  I am now wondering if this is a wider problem with EDF as I know ScottishPower are having problems reading meters remotely.

SMETS2 meters are supplier agnostic as they all connect to a single network. You can check whether your meters are connected to the DCC network by signing up to the free App BRIGHT. If BRIGHT can retrieve data, then the problem sits with EDF or its Adapter ( the secure software that suppliers use to connect to the DCC network). If this was the problem then this forum would be full of complaints.

Hi, thanks for reply, I don't use BRIGHT but have Loop Energy on my mobile and it shows usage for both my gas and electric.  I just installed the EDF App it under meter readings, it shows "great news, you already have a smart meter, there is no need to send us readings" whereas the website says the opposite.  Most odd.  They pestered me for months to get these meters installed and I would have liked them to work as they should.

[Deleted User]

Largs said:

WDolor said:

Largs said:

I am glad I found this thread, as myself and my dad is with EDF all for gas supply (moved over when Zog Energy closed) He has 2 gas supplies.  All 3 smart meters were installed in the same month late last year and were communicating with EDF but now all 3 accounts say

"We've noticed that your smart meter hasn't sent us a reading recently. These are normally sent automatically. This could be due to a temporary loss of connection or another reason. Our smart meter team is looking to reconnect to your smart meter remotely."

I did try to find EDF Hub as advised ina previous post but it does not show on any of the accounts.  I will try Playstore for an EDF App.  I am now wondering if this is a wider problem with EDF as I know ScottishPower are having problems reading meters remotely.

SMETS2 meters are supplier agnostic as they all connect to a single network. You can check whether your meters are connected to the DCC network by signing up to the free App BRIGHT. If BRIGHT can retrieve data, then the problem sits with EDF or its Adapter ( the secure software that suppliers use to connect to the DCC network). If this was the problem then this forum would be full of complaints.

Hi, thanks for reply, I don't use BRIGHT but have Loop Energy on my mobile and it shows usage for both my gas and electric.  I just installed the EDF App it under meter readings, it shows "great news, you already have a smart meter, there is no need to send us readings" whereas the website says the opposite.  Most odd.  They pestered me for months to get these meters installed and I would have liked them to work as they should.

By the sound of it, your meters are working just fine. The ‘problem’ would seem to be EDF’s billing system. I assume that your bills are showing readings annotated with an ‘S’ or ‘smart’. If so, I would just ignore the request for a manual reading.

JayMNa

JayMNa said:

Some minor developments in my smart meter escapades, my account at EDF now showing that both meters are working (but that seems to be intermittent, they could fall off the cliff any day) and that my next bill will be before 14th September (previous bill was 13th Feb).

Major hurdle will be if EDF realise my meters changed and thus meter numbers readings started from 0, also that the new gas meter is not imperial anymore. I'm not confident.

I have to confess I messed up yesterday. A schoolboy error. I went and as a lark gave EDF my meter readings online manually and they went and generated my bill overnight using my readings - so I am none of the wiser if my smart meters work.

IF my smart meters work then giving readings manually overwrite the automated smart meter functionality. 

[Deleted User]

JayMNa said:

JayMNa said:

Some minor developments in my smart meter escapades, my account at EDF now showing that both meters are working (but that seems to be intermittent, they could fall off the cliff any day) and that my next bill will be before 14th September (previous bill was 13th Feb).

Major hurdle will be if EDF realise my meters changed and thus meter numbers readings started from 0, also that the new gas meter is not imperial anymore. I'm not confident.

I have to confess I messed up yesterday. A schoolboy error. I went and as a lark gave EDF my meter readings online manually and they went and generated my bill overnight using my readings - so I am none of the wiser if my smart meters work.

IF my smart meters work then giving readings manually overwrite the automated smart meter functionality. 

It shouldn’t. If EDF is able to ‘pull’ data from your smart meters then this information should appear in your online account. For those whose meters are on a 30 minute profile, the supplier carries out a data pull in the early hours of the morning. The returned package comprises of midnight index readings and an XML file which contains 30 minute usage data. Third party data pulls do not get the index readings.

Mobtr

JayMNa said:

JayMNa said:

Some minor developments in my smart meter escapades, my account at EDF now showing that both meters are working (but that seems to be intermittent, they could fall off the cliff any day) and that my next bill will be before 14th September (previous bill was 13th Feb).

Major hurdle will be if EDF realise my meters changed and thus meter numbers readings started from 0, also that the new gas meter is not imperial anymore. I'm not confident.

I have to confess I messed up yesterday. A schoolboy error. I went and as a lark gave EDF my meter readings online manually and they went and generated my bill overnight using my readings - so I am none of the wiser if my smart meters work.

IF my smart meters work then giving readings manually overwrite the automated smart meter functionality. 

At least you can see the meters have updated correctly. Think you’ll be a bit disappointed if they have as you’re expecting EDF to be wrong so you can moan a bit more aren’t you 

Largs

Hi.  Inbetween posting here yesterday I had sent EDF a text using the out-of-hours service asking if they are receiving meter readings from the smart meter or not.  I have copied their reply in-case it helps others.....

"Thank you for contacting EDF Energy Messaging Services.  We are aware of a firmware issue affecting a number of customers with a specific type of communications hub and our best people are on it and should find a resolution soon.  There is nothing further you need to do at the present time and if needed, someone would contact you at a later date if an appointment is required.  Unfortunately, we are unable to provide you with a timescale for a fix to be implemented.  There is an industry wide error with a specific type of communications hub, and we hope a fix will soon be implemented in order to solve the issue.  As we are relying on third party data, we are unfortunately unable to offer a timescale for resolution and I am sorry I can not be more specific with the information we have provided to you.  Your meters, however are recording accurately and the meter readings will need to be taken manually until such time we are able to reconnect to your smart meters."