EDF Poteential Problems with New Smart Meters

hawkwind

JayMNa said:

So the smart meters are still not working, they wanted to have the readings entered online. Gas actual usage is 0.7 something, so I tried to enter 1 because last time 0 did not work, now 1 is not accepted either. 

It's very frustrating when  a company one deals with is so utterly stupid and useless.

Did you ever get this sorted?
I had a smart meter fitted on the 23 may and my online account says We're carrying out checks on your smart meter – please send us a reading.

I got in touch with them last week and they said that my smart meter is sending readings which was obviously a lie as the last reading they received was 3 and my meter reading was 18.

JayMNa

hawkwind said:

JayMNa said:

So the smart meters are still not working, they wanted to have the readings entered online. Gas actual usage is 0.7 something, so I tried to enter 1 because last time 0 did not work, now 1 is not accepted either. 

It's very frustrating when  a company one deals with is so utterly stupid and useless.

Did you ever get this sorted?
I had a smart meter fitted on the 23 may and my online account says We're carrying out checks on your smart meter – please send us a reading.

I got in touch with them last week and they said that my smart meter is sending readings which was obviously a lie as the last reading they received was 3 and my meter reading was 18.

Interesting. I have the same message for the gas meter, leccy is fine according to EDF but interestingly there is data from 2-3 days ago, it seems to me that the gas data is lagging 2-3 days and then pops up. Perhaps EDF has to do something manually to show the data or it just is delayed a bit.

I haven't contacted EDF because I know it will be futile. Delayed data is OK by me but I fear that EDF is not going to be smart enough to wait 2-3 days when they will generate the next bill ie they'll try to generate it on the spot at one exact time and because there is no current data their system will fail and my bill will be bu**ered. Oh joy...

hawkwind

JayMNa said:

hawkwind said:

JayMNa said:

So the smart meters are still not working, they wanted to have the readings entered online. Gas actual usage is 0.7 something, so I tried to enter 1 because last time 0 did not work, now 1 is not accepted either. 

It's very frustrating when  a company one deals with is so utterly stupid and useless.

Did you ever get this sorted?
I had a smart meter fitted on the 23 may and my online account says We're carrying out checks on your smart meter – please send us a reading.

I got in touch with them last week and they said that my smart meter is sending readings which was obviously a lie as the last reading they received was 3 and my meter reading was 18.

Interesting. I have the same message for the gas meter, leccy is fine according to EDF but interestingly there is data from 2-3 days ago, it seems to me that the gas data is lagging 2-3 days and then pops up. Perhaps EDF has to do something manually to show the data or it just is delayed a bit.

I haven't contacted EDF because I know it will be futile. Delayed data is OK by me but I fear that EDF is not going to be smart enough to wait 2-3 days when they will generate the next bill ie they'll try to generate it on the spot at one exact time and because there is no current data their system will fail and my bill will be bu**ered. Oh joy...

About 2 weeks after the gas smart meter was fit the smart meter on my account was showing green saying it was receiving readings, I'm assuming that this was when they had the reading of 3.
But the next day it had gone orange again asking for a manual reading.

As you say it will be futile calling them.
I think it may be time to move.

JayMNa

Go to your smart hub on EDF website and click that chart or graph, you'll see how old or dated your data is. You can't escape the current smart meter nonsense by moving house, I'm happy just to give them readings manually over the internet as before.

JayMNa

Sorry, it's called energy hub, just scroll down to see the data. In my case I can see numbers and £ signs from Saturday 22nd, for yesterday 23rd it says they're checking the data. So there's a delay. I thought this was supposed to be real-time.

I also got a phone call from EDF on Thursday, they didn't have a clue I already had the "smart" meters and wanted to make an appointment to install. Classic, left hand know knowing what right one does. No wonder it's a mess.

Swipe

EDF Hub is always delayed by a day or so.

JayMNa

Swipe said:

EDF Hub is always delayed by a day or so.

So it could be all working despite them flagging it with an error. I guess next bill will tell.

hawkwind

I don't have energy hub showing on my account, whether that's because I only have electricity with EDF or not I don't know but it's not on my account or in the app.

brewerdave

JayMNa said:

I also got a phone call from EDF on Thursday, they didn't have a clue I already had the "smart" meters and wanted to make an appointment to install. Classic, left hand know knowing what right one does. No wonder it's a mess.

I switched away from EDF last week - but I've had yet another message this a.m wanting to make an appointment to fit a smart gas meter - they cancelled the previous two appointments -couldn't get the meters!
The only good thing about EDF is that the final bill has appeared today - only 6 days after the switch -and it's correct !!

JayMNa

Some minor developments in my smart meter escapades, my account at EDF now showing that both meters are working (but that seems to be intermittent, they could fall off the cliff any day) and that my next bill will be before 14th September (previous bill was 13th Feb).

Major hurdle will be if EDF realise my meters changed and thus meter numbers readings started from 0, also that the new gas meter is not imperial anymore. I'm not confident.