Package Holiday - Are we due cancelled flight compensation?
We have just returned from a 7 night TUI river cruise in Germany which was a package holiday with flights thru Lufthansa. However on arrival at Birmingham airport we found that our flight to Munich had been cancelled. After an 8hr wait in the check-in hall we were eventually told by TUI that we would be put up overnight in an airport hotel and had been booked on a Lufthansa flight to Frankfurt for 6:00am the following morning, to be followed by a 4./1/2hr coach transfer to the boat (original transfer from Munich was to be only 2hrs). TUI have refunded one seventh of the holiday price for the missed night of the cruise but have refused to offer any compensation for the flight cancellation and hassle, they say is not their responsibility and that it is up to us to peruse this with Lufthansa. Is this correct or is TUI ultimately responsible as the package tour operator?
Lufthansa\Swissport staff at the airport were not very helpful and would only
say that the flight had been cancelled due to "Bad Weather". As the weather at Birmingham and Munich was OK we can only assume this 'Bad
Weather' applied to the incoming flight, though no firm details were given by
Lufthansa. One member of staff mentioned a flight from Marseilles to us but then another passenger
was told Greece.
Really just trying to establish what our rights are, is it TUI or Lufthansa we have to pursue for compensation and can either of them just blame 'Bad Weather' and leave it at that or do they need to provide more detailed proof?
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