Yorkshire BS “Your online services upgrade is here”. Can’t login.

ZeroSum

I got logged on this morning (eventually) but it was slow & buggy.

Yorkshire_Pud

Have just logged in and this is my first look at the new website. Talk about dumbed down, looks like an app trying to look like a website or a website trying to look like an app.

Stupidly or worryingly, above the list of my accounts the right hand column with the balances listed has in little green type Closed accounts!! Of all the places to put it. Click on it and you see a list of closed accounts but you have to do a double take because above the £0 balances listed it now says Active accounts.

I guess our feedback will help them tweak it until it works properly. I will stick to the app as much as possible, what was a full bodied website now looks like a skeleton.

GC1234567

Having raised the issue about the lack of ability to set up/amend DDs on the new website a couple of weeks ago, I now find I can't log in at all this morning. I absolutely hate the new website, it used to be so simple, now it's unintuitive, horrible to navigate and generally a complete nightmare. Not sure how long I should give them TBH.

Is anyone else having problems? 

There's no apology on the website for this fiasco that I can see.

mebu60

GC1234567 said:

Having raised the issue about the lack of ability to set up/amend DDs on the new website a couple of weeks ago, I now find I can't log in at all this morning. I absolutely hate the new website, it used to be so simple, now it's unintuitive, horrible to navigate and generally a complete nightmare. Not sure how long I should give them TBH.

Is anyone else having problems? 

There's no apology on the website for this fiasco that I can see.

Took multiple attempts to get in to online website this morning and my transfer in hadn't arrived after all that! 

fabsaver

GC1234567 said:

Having raised the issue about the lack of ability to set up/amend DDs on the new website a couple of weeks ago, I now find I can't log in at all this morning. I absolutely hate the new website, it used to be so simple, now it's unintuitive, horrible to navigate and generally a complete nightmare. Not sure how long I should give them TBH.

Is anyone else having problems? 

There's no apology on the website for this fiasco that I can see.

I can't log in at all this morning either. I've been trying on and off for around 3 hours and and have had all kinds of error messages. I've tried clearing cookies, using incognito and even a different device. It will not allow me to log in on any of them.

I had problems last week too, with the text messages to log in not arriving.

Currently it's saying 
"Login error

Sorry, we’re unable to log you in. Please try again later."

Really poor service 

GC1234567

I've been trying all morning, but every time I finally get to log in it says that it's unable to show my savings.

soulsaver

They'll be drowned in complaints next, slowing down comms and sucking up resources.

fabsaver

Finally I got past the initial page and received the SMS code.

Only to get:

"SORRY, THERE HAS BEEN A PROBLEM

We are very sorry, but an error has occurred on the site.

Please contact us on 0345 1200 805 (Mon to Fri 9am to 5pm/Sat 9am to 1pm), or if you are registered for online services you can send a secure message.

Please quote the error code below when you get in touch. This will help our support staff identify the problem.

Your error code: 

We apologise for any inconvenience caused."

Well if I could log in I would send a secure message 

GC1234567

soulsaver said:

They'll be drowned in complaints next, slowing down comms and sucking up resources.

Or, they could just reintroduce the old website. If it ain't broke...

Catplan

Had issues last week logging in to website, confirmation text or phone call never received. I did get in first time of asking this morning, opened the saver issue 13; it still showed old interest rate at this point. Have since logged in on app and transferred from existing ybs account to new account now showing correct interest rate. App has been problematic today which it wasn’t last week. DD option still missing sadly.