Joint account problems
I have a joint AC with YBS, Online Issue 12. Went to open a more recent Issue 13 online for the same existing joint account holders. It auto-filled my details and then when it asked for the second person's details it was like filling in info for an absolute stranger right from scratch plus adding new passwords etc (no option to say both account holders the same as existing). I stopped at this point before setting the additional account up (I've opened second joint accounts with other institutions and it was a couple of tickboxes reconfirming the joint persons were the same as on the original account). Also had the same problem trying to open a Rainy Day Account. I phoned YBS and they said that this is not a problem, but it is how their online system works and that once the online procedure is completed i.e. completing the second account holder from scratch, it will take 10 days for the second joint account to be updated and show online properly. Got to say I really don't want to do this every time a new issue is announced and is better than my existing rate. . Has anyone else experienced this with YBS? I kind of assumed it was a glitch. Although I've got the answer from YBS themselves, when I'd previously run into this problem I phoned YBS who said it was merely a glitch and to try again in a few days. So contradictory.
Is Leeds BS the same does anyone know?
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