Dyson Corrale Straighteners battery not replaceable! Now scrap £300 landfill

heebeegeebee14

Did anyone have any joy with Dyson? I have the exact same problem with my nearly 3 year old coralles and I'm loathe to chuck them without trying to fix. However they don't stay on long enough to do my hair anymore!

KECMSE

Hi Heebeegeebee14

The same thing has happened to mine after the same amount of time. Did you get anywhere with Dyson. I'm hitting a brick wall with them. 
Looking at online reviews, this looks to be a very common problem!

photome

KECMSE said:

Hi Heebeegeebee14

The same thing has happened to mine after the same amount of time. Did you get anywhere with Dyson. I'm hitting a brick wall with them. 
Looking at online reviews, this looks to be a very common problem!

They only visited this forum the one time to post their question, and never returned so don’t expect an answer

Okell

The beauty of replaceable batteries is that you can replace them.

The problem with rechargeable batteries is that many of them can't be replaced

Ectophile

From looking online, they have used four standard 18650 type cells, of the sort that are used in many gadgets.  But they have solder tags spot welded on, so not a DIY job unless you're handy with a soldering iron.

saker75

Maybe take them to a Men’s Shed and see if they can do something with them.

SteveAW71

I'm curious to know has anyone been able to pursue Dyson legally by small claims or similar? I'm in the same situation where the Corrale battery failed just out of warranty and Dyson are offering either 25% off a new set (no chance!) Or I pay £90 for a "refurbished set"

Aylesbury_Duck

SteveAW71 said:

I'm curious to know has anyone been able to pursue Dyson legally by small claims or similar? I'm in the same situation where the Corrale battery failed just out of warranty and Dyson are offering either 25% off a new set (no chance!) Or I pay £90 for a "refurbished set"

I haven't, and I don't know anyone who has, either.

Why don't you take them to court?

SteveAW71

I didn't have to. I claimed thru charge back on my credit card providing them with email dialogue and original receipt. I got £233 back

SteveAW71

The reason I got £233 back was explained that I got 2 years of usage out of them before they went faulty.....and statutory rights cover you for 6 years under the consumer credit act section 75