Dyson Corrale Straighteners battery not replaceable! Now scrap £300 landfill

I purchased a set of Dyson Corrale hair straighteners 2 years ago for my partner(6/4/2021 so now just out of the 2 year warranty). They cost £300, which is a heavy premium to pay but my partner loves them, so they seemed to be worth every penny. They are now almost unusable as the battery will not hold charge and they work for about 2 minutes even with the mains lead attached (Dyson call this Hybrid mode but the battery is still required for them to operate on mains electricity). I have contacted Dyson support and have been told to await a phone call within 24hrs but this never happened. I have been researching the possibility of doing a battery repair as I am a qualified electrical engineer but after lots of online research, I have found that the battery is almost impossible to remove from the device and it was never designed to be replaced. Dyson are also reportedly unable to repair them, which I find an amazingly short-sighted design from a reputable company. Especially with the modern culture of recycling electrical equipment. I think this should be highlighted as this is a premium product by a premium brand charging premium prices. Many people when buying these will expect, as I did, that the battery would be a replaceable part not to end up a £300 scrap item for landfill.

The Dyson forums are full of people pulling their hair out (unstraightened of course) trying to get repairs but being told they can only purchase a new set. Anyone else on here got same issue or managed to get them repaired?

Comments

  • Dyson products are massively overpriced. Much better to purchase alternative brands which are just as good but without the price hike for the brand name.
  • tightauldgit
    tightauldgit Posts: 2,628 Forumite
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    Dyson products are massively overpriced. Much better to purchase alternative brands which are just as good but without the price hike for the brand name.
    Kind of depends what you mean by 'just as good' and what specific products you are comparing. A lot of Dyson products are very good while also being hugely overpriced. I certainly wouldn't call them value for money but then nor are some of the cheaper lookalikes that don't really do the job. 
  • After a similar experience with 2 Dyson vacuum cleaners I wouldn't buy another.  Out of warranty and soon after, off to landfill.
  • littleboo
    littleboo Posts: 1,497 Forumite
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    hopefully not landfill, but responsibly disposed of for recycling
  • tightauldgit
    tightauldgit Posts: 2,628 Forumite
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    littleboo said:
    hopefully not landfill, but responsibly disposed of for recycling
    Also known as being exported to become someone else's landfill. 
  • littleboo
    littleboo Posts: 1,497 Forumite
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    littleboo said:
    hopefully not landfill, but responsibly disposed of for recycling
    Also known as being exported to become someone else's landfill. 
    Only if you think that someone else sometimes doing the wrong thing is an excuse for you to not try and do the right thing
  • sheramber
    sheramber Posts: 19,101 Forumite
    First Anniversary I've been Money Tipped! First Post Name Dropper
    I have had three Dyson vacuums. 

    The first  we  had for over 10 years until my husband blew the  motor using it to suck up the dust from sanding a parquet floor.

    The second was previously my son's and it was at least 15 years old when  we bought a reconditioned model as  the suction was  was  not as efficient as it had been.

    I still use that third one  after at least 10 years.

    7 hairy dogs in various combinations have deposit piles of hair to test these vacuums.




  • Recently had the same experience as the original poster.

    Having had many Dyson products over the years the product support has dropped significantly. I recently called the Dyson helpline regarding a failed Corrale battery and had the phone put down on me as they couldn't understand why I wasn't prepared to pay £85 for a replacement battery (just out of warranty). Also received multiple (failed) promises that a VSE would call me back via WhatsApp and similar via X (Twitter).

    Given the wireless operation is the item's USP, the repair plus purchase price makes the Corrale a very expensive item. You can carry on using the Corrale plugged in however, there are plenty of superior wired alternatives out there for a lot less.

    Based on this most recent experience the premium price tag isn't worth paying and we won't be investing in the brand going forward.

    Caveat emptor
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