30 Day notice EE

Coops123

Apologies if this has been answered already.

Contract with EE ends 11/8/23, have to give 30 days notice to leave, rang today which is 42 days notice. Told by the EE rep that I have to give the 30 days notice on the 30th day, not the 29th or 31st but 30 days only!

Common sense would say this is wrong, can anyone confirm?

PHK

As far as I know its always been the case with all providers.

Far better to geta STAC and give it to a new provider as that will end the contract without giving notice. 

Coops123

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

MorningcoffeeIV

Coops123 said:

Common sense would say this is wrong, can anyone confirm?

Common sense would say that the cancellation process would follow that stated in the contract.

novoice

Coops123 said:

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

Hi, if you want to keep your number, why are you cancelling it?

I guess you're switching networks?
Anytime 30 days before your official contract end date, simply text the word PAC to 65075 and EE will send back your PAC code within 60 seconds.
Give this to your new network and they'll transfer your number across for you the next working day and your old EE contract is automatically cancelled when you number leaves the network.
Hope this helps.

PHK

Coops123 said:

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

You can’t cancel AND keep your number. The two are mutually exclusive. If you want to keep your number you need to use the porting process which will end your contract on the day your number ports to your new provider. 

savergrant

PHK said:

Coops123 said:

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

You can’t cancel AND keep your number. The two are mutually exclusive. If you want to keep your number you need to use the porting process which will end your contract on the day your number ports to your new provider. 

It depends what your contract requires. Usually most providers charge for 30 days upfront and if you leave during that time you don't get a refund. So it is a good idea to port your number 3 or 4 days before your renewal. However you may have a contract where you have to pay for 30 days' notice, so there will be a way to give notice, get a pac and then move your number on day 30. So long as you request a pac before your service terminates you then have 30 days to give it to a new provider iirc.

PHK

savergrant said:

PHK said:

Coops123 said:

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

You can’t cancel AND keep your number. The two are mutually exclusive. If you want to keep your number you need to use the porting process which will end your contract on the day your number ports to your new provider. 

It depends what your contract requires. Usually most providers charge for 30 days upfront and if you leave during that time you don't get a refund. So it is a good idea to port your number 3 or 4 days before your renewal. However you may have a contract where you have to pay for 30 days' notice, so there will be a way to give notice, get a pac and then move your number on day 30. So long as you request a pac before your service terminates you then have 30 days to give it to a new provider iirc.

That's not the case. It did used to be but Ofcom introduced new rules several  years ago.

Asking for a PAC automatically deletes any cancellation previously given.

Your supplier cannot charge you any more than either:

If you are still within your minimum term, then they can charge for  the remaining time to the end of your minimum term plus any unbilled usage outside of your allowance.

If you are outside your minimum term they can charge only for the days you've used since your last bill plus any unbilled usage outside your allowance. 

savergrant

PHK said:

savergrant said:

PHK said:

Coops123 said:

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

You can’t cancel AND keep your number. The two are mutually exclusive. If you want to keep your number you need to use the porting process which will end your contract on the day your number ports to your new provider. 

It depends what your contract requires. Usually most providers charge for 30 days upfront and if you leave during that time you don't get a refund. So it is a good idea to port your number 3 or 4 days before your renewal. However you may have a contract where you have to pay for 30 days' notice, so there will be a way to give notice, get a pac and then move your number on day 30. So long as you request a pac before your service terminates you then have 30 days to give it to a new provider iirc.

That's not the case. It did used to be but Ofcom introduced new rules several  years ago.

Asking for a PAC automatically deletes any cancellation previously given.

Your supplier cannot charge you any more than either:

If you are still within your minimum term, then they can charge for  the remaining time to the end of your minimum term plus any unbilled usage outside of your allowance.

If you are outside your minimum term they can charge only for the days you've used since your last bill plus any unbilled usage outside your allowance. 

So what happens if you give notice of cancellation then ask for a pac but don't use it? Would your service just continue? And how many contracts bill in arrears these days?

eDicky

savergrant said:

PHK said:

savergrant said:

PHK said:

Coops123 said:

I'd like to keep my number!

I'll just contact them with exactly 30 days to go, all being well.

Thanks.

You can’t cancel AND keep your number. The two are mutually exclusive. If you want to keep your number you need to use the porting process which will end your contract on the day your number ports to your new provider. 

It depends what your contract requires. Usually most providers charge for 30 days upfront and if you leave during that time you don't get a refund. So it is a good idea to port your number 3 or 4 days before your renewal. However you may have a contract where you have to pay for 30 days' notice, so there will be a way to give notice, get a pac and then move your number on day 30. So long as you request a pac before your service terminates you then have 30 days to give it to a new provider iirc.

That's not the case. It did used to be but Ofcom introduced new rules several  years ago.

Asking for a PAC automatically deletes any cancellation previously given.

Your supplier cannot charge you any more than either:

If you are still within your minimum term, then they can charge for  the remaining time to the end of your minimum term plus any unbilled usage outside of your allowance.

If you are outside your minimum term they can charge only for the days you've used since your last bill plus any unbilled usage outside your allowance. 

So what happens if you give notice of cancellation then ask for a pac but don't use it? Would your service just continue? And how many contracts bill in arrears these days?

Yes it would continue, cancellation negated by the PAC request.

Peppa537

If you want to completely cancel and not have a mobile phone at all then you'll need to give 30 days notice to EE. If you want to keep your number and move to another Network then request a PAC from EE via text, if you don't want to keep your number but want to switch networks request a STAC from EE via text. Once the PAC/STAC is given to your new provider and you've switched across this cancels your EE contract. If this is done while you're still under contract with EE there would be a charge from them, however when you request a PAC or STAC from a provider via text it will tell you whether there's a charge and if so how much. I think you then have 30 days to use the code and if you don't you'll just stay on EE. You can request another PAC/STAC
 after the 30 days has passed if needed.
It's much easier to switch mobile providers since the text to get a code was brought in, this doesn't work if you have more than one SIM on your contract though, then you have to go via the providers website or call them to request individual PACs. 
Hopefully this all makes sense and will help.