Help to Buy not answering phone

hannah11111

Article in the times 

House sales at risk because Help to Buy firm isn’t answering phone

https://www.thetimes.co.uk/article/4e96a776-1b1f-11ee-8198-bf96b6365670?shareToken=e68e2c74e3b442c9469f37ef352c7b75

Arks_mo

hannah11111 said:

Article in the times 

About time! Can only hope this shakes them up

Arks_mo

topbluenose89 said:

FYI we managed to get ours sorted in the final hour through sheer grit and determination.

A word of warning though, even if you pay off the loan, and the additional £1 monthly admin fee, they will still take the direct debit. So cancel your direct debit immediately.

That's excellent. Any tips for me lol. I don't know how much more blood sweat and tears I can give I'm dried out.

GregBee

I've been following this thread religiously over the last 2 weeks, 50% of which I've spent on hold... As we approach the proposed day of exchange tomorrow, is there anything else I can be doing? (2 phones on hold, DMs and emails sent)

Grasshopper42

GregBee said:

I've been following this thread religiously over the last 2 weeks, 50% of which I've spent on hold... As we approach the proposed day of exchange tomorrow, is there anything else I can be doing? (2 phones on hold, DMs and emails sent)

Is it the ATC you need or a redemtion statement?

GregBee

Grasshopper42 said:

GregBee said:

I've been following this thread religiously over the last 2 weeks, 50% of which I've spent on hold... As we approach the proposed day of exchange tomorrow, is there anything else I can be doing? (2 phones on hold, DMs and emails sent)

Is it the ATC you need or a redemtion statement?

We need the redemption statement to exchange tomorrow (vendor needs a 2 week window between exchange and completion) then assuming we will need ATC prior to completion? (hoping they've hired at least a couple more staff by then)

hannah11111

GregBee said:

Grasshopper42 said:

GregBee said:

I've been following this thread religiously over the last 2 weeks, 50% of which I've spent on hold... As we approach the proposed day of exchange tomorrow, is there anything else I can be doing? (2 phones on hold, DMs and emails sent)

Is it the ATC you need or a redemtion statement?

We need the redemption statement to exchange tomorrow (vendor needs a 2 week window between exchange and completion) then assuming we will need ATC prior to completion? (hoping they've hired at least a couple more staff by then)

We have our redemption statement but still can’t exchange as they haven’t sent our solicitor the legal pack (by post apparently) I would say you’re better off moving it back a week unfortunately 

catdad

We finally got it. Unfortunately the ATC just came through to my solicitor, so I don't know which of the many escalation routes that we tried worked.

All I can advise is make as much of a nuisance of yourselves as possible, and try not to let that hold music sap your will.

LittleJA04

I am having the same issues. Been following this thread for a few days and emailed numerous people that has been suggested! I need a redemption quote to re-mortgage to pay it off. I have until the end of this month. 

Homes England were useless and just advised me of the contact information, even though me email stated I have received no response.
I left a review for Lenvi on Trust Pilot and got a response for more detail, but now have radio silence. 

Tried at all times of the day to try and get through with no luck getting past the 1 hour cut off! What time have people called and been successful? 

Frustrating!!

Rehaanmo

This is so frustrating, I am still on hold and unable to get through. We have had 1 reply from customer services email but only to AGAIN ask us for the details that supposedly had been already given to them via the agent on Twitter 2 days ago! 

I just cannot put into words the distress this is causing me.

If anyone is able to give me a contact which worked for them I cant remember who said they had a contact but did not want to share, if you can please pass over the details to me privately as this is causing me a real threat to life now I cant take it no longer, I have too many things that have gone upside down in my life and this was meant to help me iron a few things out, but now it looks like the sale will fall and I cannot deal with it.