JC INTERNATIONAL ACQUISITION LLC

bLaZer666_uk_2

Hi

I have just been informed that my credit file has a default account on it. I was furious as I pay all my debts and accounts promptly and on time

Searching my history I found this company listed as a default creditor: 

JC INTERNATIONAL ACQUISITION LLC

Now I have no idea why I owe them (they are a debt recovery company)

I have had no letters from them or notification that my alleged account was in default.  I have seen the amount is for £75, reading up on the company they buy telecommunications accounts. I have paid all my mobile contracts, internet, and phone bills on time so I'm fuming.! (did i say that before)

What is the best approach as I am sure they can't mark my credit history just out of the blue..?

Should I contact the FOS ? as this issue has now affected my ability to purchase a new car after my old car lease ran out. 

MorningcoffeeIV

Contact the company to dispute the entry.

You can't go to FoS yet.

sourcrates

Without a reference number you may be left blowing in the wind.

It would seem logical that they would write to you, that is the normal procedure.

Have you moved recently, is there an old address on your credit file they may have written too ?

It could be a mis-trace, or a very old account you may have forgotten about, there is quite frantic activity going on just now in the debt collection world with regard to old near, or statute barred accounts.

Due to a change in legislation due to hit at the end of July, collection activity on such debts will no longer be allowed.

So the beasts are currently enjoying a feeding frenzy, trying to collect on as many accounts as possible.

This may or may not have anything to do with that, but its certainly possible, I don`t normally advise ringing a debt collector (far too easy to get suckered into paying) but as they have not written to you, try ringing them to find out more.

If it turns out to be bogus, then you must exhaust the companies complaints process first before you can escalate to the FOS, or possibly the ICO as this is a credit file data matter.

bLaZer666_uk_2

sourcrates said:

Without a reference number you may be left blowing in the wind.

It would seem logical that they would write to you, that is the normal procedure.

Have you moved recently, is there an old address on your credit file they may have written too ?

It could be a mis-trace, or a very old account you may have forgotten about, there is quite frantic activity going on just now in the debt collection world with regard to old near, or statute barred accounts.

Due to a change in legislation due to hit at the end of July, collection activity on such debts will no longer be allowed.

So the beasts are currently enjoying a feeding frenzy, trying to collect on as many accounts as possible.

This may or may not have anything to do with that, but its certainly possible, I don`t normally advise ringing a debt collector (far too easy to get suckered into paying) but as they have not written to you, try ringing them to find out more.

If it turns out to be bogus, then you must exhaust the companies complaints process first before you can escalate to the FOS, or possibly the ICO as this is a credit file data matter.

Thanks

My issue is that this will take months to sort out.. In the meantime I cannot get a car and I am stuck without one.. now what can i do? this has caused me a lot of problems.. and ultimately I could loose my job as I need a car to get to work (public transport is not a viable option)

Is there nothing I can do to get this mark removed from my credit file. It has affected  everything including my mortgage renewal, which is in a few months time.

Thanks 

sourcrates

No magic quick fix unfortunately, you have to go along with the complaints process.

Mortgage renewal with the same lender usually does not require a new credit check.

bLaZer666_uk_2

So basically this incorrect mark could cost me my job and house... how on earth is that justified? I have not done anything wrong I have not owed anyone any money.. now I am stuck.. because of one dubious debt collection company.

How can I hit them back? this is serious stuff for me.. 

bLaZer666_uk_2

I have drafted this letter .. I dont know their reference number, what do you think? some line breaks are incorrect but are correct on my document

Dear Sir/Madam

I have recently been declined for a car finance agreement, upon checking my credit file on Experian I have noticed that you have put a default on my report for the amount of £75.

I have no knowledge of any such debt being owed to JC International Acquisition LLC.

I am familiar with the Financial Conduct Authority's (FCA) Consumer Credit sourcebook which states the following.

"A firm must not ignore or disregard a customer's claim that a debt has been settled or is disputed and must not continue

to make demands for payment without providing clear justification and/or evidence as to why the customer's claim is not valid." 7.5.3

"A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes

the debt on valid grounds or what may be valid grounds." 7.14.1

"Where a customer disputes a debt on valid grounds or what may be valid grounds, the firm must investigate the dispute and

provide details of the debt to the customer in a timely manner." 7.14.3

If you do not stop collection activity whilst investigating my dispute, you are breaking FCA rules and guidance.

Also, ignoring claims that debts have been settled or are disputed and continuing to make unjustified demands for payment is harassment.

Please do not make any further contact about the above accounts unless you can provide evidence of my liability for the debt.

I expect the false report, that you have issued, on my credit history to be removed immediately as you had no authority to do so. This debt has never been owed by me nor I have never acknowledged such a debt from either you or any other credit agency or retail company.

Your actions have now caused me great personal problems, that being I cannot replace my new car now and my mortgage renewal will been declined at my preferred rate of interest. As I have no previous knowledge of owing you any money I believe your reporting on my credit history is not only incorrect it is possibly unlawful.

If you fail to remove the mark within the next 28 days I will contact the Financial ombudsman and FCA and explain your unscrupulous actions and pass over all the relevant information regarding your actions and inactions,    

I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to my local trading standards service and consider informing the FCA of your actions.

I look forward to hearing from you.

MorningcoffeeIV

You can't go to the FCA. They don't take customers complaints.

You can go to FOS, but not after your chosen 28 says. Only after deadlock or 8 weeks if not resolved.

And take out the bit about no contact unless the debt is valid. You want to know if they remove it, or dispute it, rather than sitting in the dark.

bLaZer666_uk_2

Can i make a financial claim against this company? as I really want to hurt them.. for doing this to me

bLaZer666_uk_2

MorningcoffeeIV said:

You can't go to the FCA. They don't take customers complaints.

You can go to FOS, but not after your chosen 28 says. Only after deadlock or 8 weeks if not resolved.

And take out the bit about no contact unless the debt is valid. You want to know if they remove it, or dispute it, rather than sitting in the dark.

MorningcoffeeIV said:

You can't go to the FCA. They don't take customers complaints.

You can go to FOS, but not after your chosen 28 says. Only after deadlock or 8 weeks if not resolved.

And take out the bit about no contact unless the debt is valid. You want to know if they remove it, or dispute it, rather than sitting in the dark.

Yes I saw that too. (i used a generic letter and added bits that were relevant to me



Amended draft:

Dear Sir/Madam

I have recently been declined for a car finance agreement, upon checking my credit file on Experian I have noticed that you have put a default on my report for the amount of £75.

I have no knowledge of any such debt being owed to JC International Acquisition LLC.

I am familiar with the Financial Conduct Authority's (FCA) Consumer Credit sourcebook which states the following.

"A firm must not ignore or disregard a customer's claim that a debt has been settled or is disputed and must not continue

to make demands for payment without providing clear justification and/or evidence as to why the customer's claim is not

valid." 7.5.3

"A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes

the debt on valid grounds or what may be valid grounds." 7.14.1

"Where a customer disputes a debt on valid grounds or what may be valid grounds, the firm must investigate the dispute and

provide details of the debt to the customer in a timely manner." 7.14.3

If you do not stop collection activity whilst investigating my dispute, you are breaking FCA rules and guidance.

Also, ignoring claims that debts have been settled or are disputed and continuing to make unjustified demands for payment is harassment.

I expect the false report, that you have issued, on my credit history to be removed immediately as you had no authority to do so. This debt has never been owed by me nor I have never acknowledged such a debt from either you or any other credit agency or retail company.

Your actions have now caused me great personal problems, that being I cannot replace my new car now and my mortgage renewal will been declined at my preferred rate of interest. As I have no previous knowledge of owing you any money, I believe your reporting on my credit history is not only incorrect it is possibly unlawful.

If you fail to remove the mark within the next 28 days I will contact the Financial ombudsman Service and explain your unscrupulous actions passing over all the relevant information regarding your actions and inactions,    

I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to my local trading standards service and consider informing the FoS of your actions.

I look forward to hearing from you.

xxxxxxxxxxxxx

sourcrates

I have removed your name, letter looks OK, see what response you get from it.

You should mark your letter "Please treat this letter as a formal Complaint", and alter this sentence -

"If you fail to remove the mark within the next 28 days I will contact the Financial ombudsman Service and explain your unscrupulous actions passing over all the relevant information regarding your actions and inactions".

to this -

"You have 8 weeks to investigate my complaint, and issue me with a final response, if you fail to find in my favour, I will escalate the matter to the Financial ombudsman Service and the Information Commissionaires office and explain your unscrupulous actions passing over all the relevant information regarding this matter". 

Also remove the last sentence about Trading standards, that`s not really relevant here.