Eon Next - repeated difficulties signing in

SalveForOldSores Forumite Posts: 131
100 Posts Third Anniversary Name Dropper
Hey, its bill payment day and suddenly I can't access my Eon Next account. I've tried accessing the account using both Windows 11 and Android 10 - no joy !

This isn't the first time its happened recently. 

And Eon Next's "Customer Service" department hours of operation for telephone contact  are now Mon- Thurs (9-5) and Fri (9-4), so no chance of getting this issue resolved over the weekend.

God their service is  consistently pants.

Anybody else experiencing difficulties today  with Eon's "Service" (Saturday 24th June 2023) ?


  • spot1034
    spot1034 Forumite Posts: 731
    Tenth Anniversary 500 Posts Name Dropper
    it's been like that for a couple of weeks now, but I find that if you keep trying it will work in the end.

  • victor2
    victor2 Forumite, Ambassador Posts: 7,241
    Part of the Furniture 1,000 Posts I'm a Volunteer Ambassador Name Dropper
    I just logged in successfully from my Android 11 phone.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. 

    All views are my own and not the official line of MoneySavingExpert.

  • SalveForOldSores
    SalveForOldSores Forumite Posts: 131
    100 Posts Third Anniversary Name Dropper
    It appears that the difficulty in logging-on is restricted, in my case, to anything that is not phone based.
    I just tried to log-on using a cheapo Android phone running Android 9 and the Eon App version 1.6.2, . . no problem.
    Ditto a more recent Android phone running Android 12 and the same Eon App version 1.6.2 . . easy peasy

    Couldn't find the Eon App version 1.6.2  in Play Store on my Lenovo Tablet (Running Android 10) and when I NFC'd a copy of the Eon android application .apk from the Android 12 phone to the Lenovo tablet, it loaded to the desktop but kept on stopping during execution. I might try NFC'ing a copy from the Android 9 phone to see if that makes a difference.

    Meanwhile, trying to access the EonNext account using a browser (Chrome, Edge, Opera) from any Windows or Android device is a no go.

    Being an OAP I prefer to use the Windows Desktop and a browser, guess why . . . bigger display and keyboard.

    Honestly, the time one wastes (Never to get back) with these half-arsed toy-computing systems,  . . . you could have built half-a-dozen new Jerusalems.
  • QrizB
    QrizB Forumite Posts: 11,510
    10,000 Posts Second Anniversary Photogenic Name Dropper
    I logged in to EON Next from Firefox on my laptop a couple of hours ago. No problems at all.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 30MWh generated, long-term average 2.6 Os.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs.
  • AndyDragon
    AndyDragon Forumite Posts: 29
    10 Posts First Anniversary Name Dropper
    I have problems on iPhone for few days
    repeated attempts work. I think I saw there is comments in their forums too
  • SalveForOldSores
    SalveForOldSores Forumite Posts: 131
    100 Posts Third Anniversary Name Dropper
    I mis-informed in post above.

    Accessing my  Eon Next account from a browser does work on both my Android phones (Version 9 & 12) if you use the following address in the URL:- 

    eonnext.com/dashboard/accounts/'Your Eon account Number'/dashboard

    So (Susie Dent), Android phones appear to work with both app (Version 1.6.2) and the modified URL address above.

    Oh dear, oh dear, but when I transferred the modified URL for use in Chrome running on Windows 11 Desktop . . same old trouble . . . error message . . ."Could not log you on"

    Discrimination against Windows and tablet users . . or just convenient lack lustre and dozy IT department ?

    Hardly the sort of behaviour to encourage people to embrace and adopt "Smart Meters", . . . for instance.


  • Mister_G
    Mister_G Forumite Posts: 1,903
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I've just logged in OK on my Dell desktop running Windows 10.  No problems at all.
  • SalveForOldSores
    SalveForOldSores Forumite Posts: 131
    100 Posts Third Anniversary Name Dropper
    Of course it could be the "Redmond" effect. Every time I get a Windows 11 update on the desktop it conveniently knocks out the link  used by my scanner/printer for  the on-scanner demand scanning by button . . which I then have to restore manually. So I wouldn't be surprised if other things are affected.

    As this inability to sign-on through desktop browsers has only just occurred, I'l try the laptop, as that hasn't been on-line recently so won't be so up-to-date. Fingers-crossed.
  • ctdctd
    ctdctd Forumite Posts: 1,069
    Part of the Furniture 1,000 Posts Name Dropper
    I use my W11 laptop with Firefox and my Android 12 phone.
    Both have had problems logging in to Eon Next over the past couple of weeks, both get there after 2 or 3 goes.
    Do Money Saving sites make you buy more bargains - and spend more money?
  • debitcardmayhem
    debitcardmayhem Forumite Posts: 11,527
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 24 June at 6:53PM
    You could delete your browser cookies for eonnext .,
    Edit or try open in new private window
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖BUT my responses are now out of my control they are posted via ChatGPT or the latest AI
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