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Three returns

donovan5
Posts: 11 Forumite

Not sure if this is the right board but any advice welcome
I tried out a mifi with three but it didn't work out so I cancelled contract within the trial period which was fine they said they would send a jiffy bag for me to return the item,it never arrived so I just posted it myself, unfortunately I didnt get a tracking number as I just used stamps that I already had. This would probably have been end of Feb or early March.
I assumed it had been delivered but yesterday had an email saying it's been 2 weeks(??) can I return the item or they will restart the contract, bearing in mind I have never actually been billed for anything and was assured even though I receive bills by text that my contract has been cancelled, this was confirmed by phone in March and April when no mention was made of device.
customer chat is now insisting I return device or provide proof ,I argued its unfair to suddenly claim they have not received it months after I sent it.
I have said they will have to pursue whatever avenues they need to but I will not pay for a service I've never used. The conversation was left with them asking me to send them proof.
I tried out a mifi with three but it didn't work out so I cancelled contract within the trial period which was fine they said they would send a jiffy bag for me to return the item,it never arrived so I just posted it myself, unfortunately I didnt get a tracking number as I just used stamps that I already had. This would probably have been end of Feb or early March.
I assumed it had been delivered but yesterday had an email saying it's been 2 weeks(??) can I return the item or they will restart the contract, bearing in mind I have never actually been billed for anything and was assured even though I receive bills by text that my contract has been cancelled, this was confirmed by phone in March and April when no mention was made of device.
customer chat is now insisting I return device or provide proof ,I argued its unfair to suddenly claim they have not received it months after I sent it.
I have said they will have to pursue whatever avenues they need to but I will not pay for a service I've never used. The conversation was left with them asking me to send them proof.
Not sure where they will go with this cant even sign in or email them as you need a phone number which I dont have
As I said any advice welcome
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Comments
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donovan5 said:As I said any advice welcomeAlways get proof of postage when you return an item.That will still leave you having to sort something out with Three. I imagine you will have to start the contract, cancel it and then pay their early exit fee.donovan5 said:Not sure if this is the right board but any advice welcome
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!2
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