We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Online Banking

Options
I recently registered for online banking to my bank. I’ve had branch account for years.  Not many branches left.  They sent me a letter with a PIN code under a tab.  I lift off tab to reveal as instructed. All it revealed was a sticky mess under the tab. All the block out ink remains on the letter. No way to remove it. I cannot log in any which way without this.  I’m so fed up.  Thought it was supposed to be easy!  I’ve messaged them but who knows whether I will hear back or when or even from a human!  Has this happened to anyone else?

Comments

  • MikeJXE
    MikeJXE Posts: 3,856 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Lay the tab on something white and you will see the PIN number faintly 
  • JLMartin
    JLMartin Posts: 53 Forumite
    10 Posts First Anniversary
    Ok thank you.  I can only see the last 2 digits.  Anything before has black ink stripes and unable to read.
  • MikeJXE
    MikeJXE Posts: 3,856 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Keep looking from different angles as it is sometimes very difficult to make out the 4 numbers 
  • JLMartin
    JLMartin Posts: 53 Forumite
    10 Posts First Anniversary
    I’ve tried and tried and I have good eyesight and I still can’t read the numbers at the beginning. It’s completely hidden by black stripes. 🤷🏻‍♀️
  • sausage_time
    sausage_time Posts: 1,467 Ambassador
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    Ask your bank to re-issue the PIN notification?  
    I’m a Forum Ambassador and I support the Forum Team on the Credit CardsSavings & investments, and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • JLMartin
    JLMartin Posts: 53 Forumite
    10 Posts First Anniversary
    I think I have managed to reorder a code but have to wait another 5 days to come through.  At least I know it’s on the actual peel tab now and not on the paper.
  • Rob5342
    Rob5342 Posts: 2,419 Forumite
    1,000 Posts Third Anniversary Name Dropper
    I've had those codes before and it's not obvious how you are meant to peel them off and read them. I seem to remember that it just had an arrow pointing at it on mine.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.