Fullflex last minute - unfair fees
I wonder if you can help?
I’m quite new to this and didn’t really know where else to turn so excuse me if this is in the wrong place.
I’ve booked flights last December after being diagnosed with cancer, but also been told that we can travel. I purchased full flex flight insurance as I thought this would give me a good cover when it came to any problems that came up in relation to the cancer side of things with no strings attached offer.
The other option was to take a risk and send over medical documents to them and they will check with the flight companies EasyJet and Veuling in this case about a refund which they couldn’t guarantee. They suggested we may get no BM money back and any way, Lastminute would eat it all up in admin er .. It is completely down to the flight companies and their policies. When I spoke on chat, LM seemed to be a lot more positive about this and didn’t suggest that we may not get anything back from them.
This is what was sent by LM with language and spelling left as hence my call to them.
“As we have revwied your reservation is confirmed and if you wish to proceed with the cancellation we are unable to provide the assuarnce about the refund as it depends on the airline and please provide us the medical certificates so that can check with the refund with the provider,
Also as you have purchased the fullflex insurance in the reservation you can proceed with the cancellation using the fullflex insuarnce so that can proceed with the cancellation using the fullflex insuarnce and you We like to inform you that if you wish to cancel the booking your refund amount will be as follows:
- Refund is equal to 90% of the ticket price and calculated by deducting from our total price:
- FullFlex cost
- Agency and payment fees”
Please, have you got any advice on what to do (have until the 14th August approx), it seems to stem around the terms ticket. I thought I had read the t@c’s and certainly wouldn’t have spent nearly €255 on insurance that leaves us with nothing! My view on this,
nothing is made clear. At no point until I asked this did I see a breakdown of what we would get back and assumed we would receive 90% even as a voucher?
Be grateful for any expert comments on this or those that have fought and won this stupid insurance before..
I will try through advance insurance if not but not sure valid due to cancer status, no enter to call, this was tough.
thanks all for the support and hope I can help in the future in other areas.
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