Vanguard Login Issues

Van_Girl

Anyone having problems logging into Vanguard? Can't seem to today. I'm guessing maybe something to do with the changes they're making for two factor authentication?

sausage_time

I was on earlier today - no problems.  Just tried again, and also no issues.   This is my "usual" computer and browser, so no 2FA was required (can't remember if they do something special for first time on a new system?). 

Van_Girl

I'm in now, so not sure what the issue was! Can this thread be closed?

sausage_time

Great news @Van_Girl!  No need to close - there may be intermittent issues and others may want to chip in.

boingy

I've had no problems with Vanguard today but they have made a change in the last few weeks which results in a bit of an oddity.
I never log out of the Vanguard site after I am done (using Windows and MS Edge browser). That's always been fine but now I find that next time I login it says "Session expired" and starts a three minute countdown after which it logs me out. In that three minutes the site works as normal. Obviously the correct thing for me to do is to remember to click logout each time but I'm quite enjoying the challenge of getting everything done in that three minutes.

They did say they were going to introduce 2FA in "summer" so it is coming, which is annoying around these parts because we're out in the sticks and the phone signal drifts in and out. I have to move my phone to one corner of the kitchen and wait for it to get a signal then go back to my desk and start the login then go back to the kitchen to get the phone. 

Swipe

I had an issue today around 8:30am. It got stuck logging in. I re-selected my shortcut from my bookmarks and then it logged me straight in, so there was definitely something going on.

Swipe

boingy said:

They did say they were going to introduce 2FA in "summer" so it is coming, which is annoying around these parts because we're out in the sticks and the phone signal drifts in and out. I have to move my phone to one corner of the kitchen and wait for it to get a signal then go back to my desk and start the login then go back to the kitchen to get the phone. 

I'm hoping as with other banks using 2FA, that we may not get prompted for a new code at every login when you use the same device.

Van_Girl

I've had the same 'session expired' countdown for a couple of weeks now. The log on issue happened from both my browser link, and then separately when I tried to log in from the website. It was only probably 5 minutes, then worked again after I'd posted here.

I suppose it's reasonable to expect some minor issues as things change with 2FA - which I'm pleased is going ahead 

Swipe

Van_Girl said:

I've had the same 'session expired' countdown for a couple of weeks now. The log on issue happened from both my browser link, and then separately when I tried to log in from the website. It was only probably 5 minutes, then worked again after I'd posted here.

I suppose it's reasonable to expect some minor issues as things change with 2FA - which I'm pleased is going ahead 

You should really be logging out before you close the browser tab/window