Problems with roller garage door fitted 3 years ago
On Friday, however, the door opened and would not close. The door had receded entirely into the housing (I could not see the leading edge of the door in the opening of the housing). I wasn’t able to close the door at all, using either the remote control or the manual handle – the door was jammed inside the housing.
I had to call out the original installer, at a cost of £80, to take a look at the problem. He removed the cover and found that the door had become “tangled up” – i.e. it had wound itself up unevenly – and it had to be forcibly untangled. The door then did not fully close – It left a gap of 6 inches to the ground. After a little manipulation from the fitter we were eventually able to close it, but it then stopped working altogether - the fitter told me that it was probably due to “overheating”, so we had to wait about 15 minutes before trying again. It eventually closed. He told me that I should leave the cover off the housing for the next few days, and that he may be in the area again next week.When I spoke to the fitter on the phone (before he came out) he said that the door was out of warranty, but I've just found my original email correspondence with him and he said that there was a 5 year warranty on the door. I've just forwarded him the email, so I'll have to wait and see how responsive/helpful he is going to be.
The doors have a sticker on them indicating that they were made by Autoroll UK, so I have also emailed them, but in the fitter's original email correspondence he said that the doors were "for me by auto therm in the north east", and that "there is no link to the company", so I doubt that Autoroll will have any interest in resolving the issue.
Any advice on how to proceed if the fitter isn't prepared to stand by the 5 year warranty?
Also, anticipating a possible worst case scenario, can anyone recommend a roller garage door which has lasted them well for a decent period of time (e.g. 10+ years)?
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