Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

MeteredOut

MultiFuelBurner said:

Of course they are not legally bound to do anything ruled by the ombudsman if they want to be complete (a***£)

Yes, I am aware of that. Has anyone ever taken a supplier to a small claims court for such matters, if the supplier decided not to cooperate? I’m confident I have enough evidence to prove beyond any doubt that the meter is faulty. The claim could be for the estimated overcharging, but could such a court enforce an OFMAT?

MultiFuelBurner

MeteredOut said:

MultiFuelBurner said:

Of course they are not legally bound to do anything ruled by the ombudsman if they want to be complete (a***£)

Yes, I am aware of that. Has anyone ever taken a supplier to a small claims court for such matters, if the supplier decided not to cooperate? I’m confident I have enough evidence to prove beyond any doubt that the meter is faulty. The claim could be for the estimated overcharging, but could such a court enforce an OFMAT?

It must have happened but I suspect anyone mentioning it here without such a long thread would have been shot down immediately for being insane.

I mean the easiest route is a money claim online with all the facts from your ombudsman case and ruling. Depends how deep you want to go should.it come to that.

MeteredOut

Latest update: No contact from EDF since the Energy Ombudsman gave their final ruling 2 weeks ago to have my gas meter sent for an OFMAT and replaced. The Ombudsman says EDF are aware of the ruling. I also emailed EDF's escalations team a couple of days ago, but no response yet. I'm not wasting my time phoning their contact centre.

MeteredOut

I'm now in a game of verbal tennis with EDF customer services. They keep booking an appointment to have my gas meter replaced. Each time, I ask them to confirm the meter that is removed will be sent for an accuracy test as per the energy ombudsman's final ruling. They cannot do so, so I ask them to cancel the appointment until they can schedule the OFMAT.

Then a few days later, I get another message with a meter replacement appointment, and I go through the same rigmarole.

Apparently my "meter is not smart meter and it is faulty so [EDF] have have stopped providing legacy old meter".

MeteredOut

Inbound recorded call from EDF received today reminding me of my smart meter install next Monday and asking me to confirm (I didn't).

Message sent back to EDF customer services reminding them that until they confirm my gas meter will be sent for an accuracy test, I will not be allowing anyone onto my property to replace that meter.

if they do turn up next week, might they still go ahead and replace the electricity meter alone or would they refuse if they can't also do the gas meter? I'd be fine with them doing that; as soon as this fiasco is over, I'll be moving to another provider that has a time-of-use tariff.

(my gas meter is part of medium pressure setup, and I half expect whoever turns up to not be trained on that, so the first point above might be moot in any case).

Zandoni

MeteredOut said:

Inbound recorded call from EDF received today reminding me of my smart meter install next Monday and asking me to confirm (I didn't).

Message sent back to EDF customer services reminding them that until they confirm my gas meter will be sent for an accuracy test, I will not be allowing anyone onto my property to replace that meter.

if they do turn up next week, might they still go ahead and replace the electricity meter alone or would they refuse if they can't also do the gas meter? I'd be fine with them doing that; as soon as this fiasco is over, I'll be moving to another provider that has a time-of-use tariff.

(my gas meter is part of medium pressure setup, and I half expect whoever turns up to not be trained on that, so the first point above might be moot in any case).

I'd be inclined to refuse both to stop confusion.

MeteredOut

I've had 2 more "appointment scheduled" texts from EDF since the one above - both cancelled via Whatsapp, and then a missed call today from a number that one of the whocalledme sites says is EDF scheduling a smart meter install. They're nothing if not persistent!

Fully expect someone to turn up (and be turned away) on Monday.

MeteredOut

Latest update:

After scheduling the smart meter install for 16/10 but being unable to confirm it would be sent for an accuracy test, I asked them to cancel the appointment. I half expected someone to turn up, but no-one did.

I contacted the ombudsman this week to inform them there had been no progress, and got this response:

"EDF told us they were planning to exchange and test the gas meter on 16 October. It appears there is some discrepancies in what we're being told."

I went back with the full story about EDF's attempts to book the appointment, including multiple screenshots of WhatsApp chats with the EDF reps where they stated they could not confirm the 16/10 appointment was for the OFMAT.

The saga continues... It's back with the ombudsman.

Gerry1

Time to flag it up to R4's Moneybox / You and Yours programmes !

Spoonie_Turtle

MeteredOut said:

I contacted the ombudsman this week to inform them there had been no progress, and got this response:

"EDF told us they were planning to exchange and test the gas meter on 16 October. It appears there is some discrepancies in what we're being told."

That's diplomatic!