Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

Alnat1

Big sticker on it saying "required by OFMAT" and make the guy who removes it pose for a pic holding it.

C_Mababejive

Not read the whole thread as its very lengthy but in case no one has pointed it out, the reason why there is no handle on that valve is that you are being supplied with gas at elevated pressure and you have an MP>LP regulator fitted within that meter box. The supply pressure could be as high as 2 Bar.

MeteredOut

C_Mababejive said:

Not read the whole thread as its very lengthy but in case no one has pointed it out, the reason why there is no handle on that valve is that you are being supplied with gas at elevated pressure and you have an MP>LP regulator fitted within that meter box. The supply pressure could be as high as 2 Bar.

Yes, its a medium pressure installation according to a letter i received last year.



And as part of that inspection, this sticker was added inside the meter box (22/35 mbar), so I guess that's measured after the regulator?



EDF has not responded to the ombudsman's decision yet. Once they do get in touch, I'm going to point out it is a medium pressure installation, as I've read it requires installers with specialised training to switch these over. Despite that, I'm fully expecting someone to turn up at some point, say they can't do it, and head off, leaving me with the ongoing issue.

I've been doing further analysis. The issue is very consistent now, the diagnostic code on the meter has stayed at "b" for approaching 6 weeks now, and I estimate it is over-counting by an average of 20-30 kWh each day (calculated by looking a recorded usage and subtracting some based on hot water usage).

MeteredOut

Latest update:

EDF have now responded to the ombudsman's ruling and, as expected, have appealed it on the grounds that they cannot do both of:

•	Replace the gas meter.
•	Send the original gas meter for an OFMAT test.

They are stating that only 1 of these remedy's can be chosen. It's now with the ombudsman to respond (I don't have the facility to do so). I'm looking forward to them explaining how they can send the original for an OFMAT without replacing the original...

Under 2, I'd have to pay for the test, and get refunded if it is proven to have a faulty. I think i'd actually prefer that as paying for it would (hopefully) make them much less likely for it to get lost on the way to the testing centre.

And, completely coincidentally, there was a gas leak over the road from us today and SGN were testing all houses within 15 meter radius of where they detected the leak, to ensure there's no underground build-up of gas (there wasn't at my property). They suspect its the old metal pipes starting to corrode.

Whilst walking them around the house to take their tests (gas meter with probe inserted into air-bricks and into some holes they put into the ground with a spike) I spoke to them about the issue I'd been having with the meter. They very kindly did a leak test on the meter and have confirmed there's no leakage of gas into the meter from the value, whilst the valve is closed. I pretty much this was the case but it was good to have it confirmed.

They also confirmed that the meter was circa 2004, needs a specialised trained person to replace it due to it being a medium pressure installation, and that, as far as they are aware, EDF has no such engineers so they've have to outsource it to an organisation such as themselves to have it replaced. They also said it might need to jiggery-pokery (my words, not theirs) with the pipework to fit a smart meter in the same box.

I can see this dragging on for some time...

MeteredOut

Quick update: my case has been escalated within Ombudsman, with a decision due (according to online system) by 23/9.

I also got an email out of the blue from EDF a couple of days ago with my smart meters installation appointment scheduled for 12th September.

The cynic in me wants to think this is EDF's sneaky way of getting rid of the faulty gas meter before it can be sent for an OFMAT, but the realist appreciates they're not competent enough to do that and it is just a coincidence.

The appointment has been cancelled (via Whatsapp), and I've also updated my online account profile to tell them to not contact me about smart meters for 6 months (the maximum time possible). I couldn't have made the appointment in any case.

MeteredOut

Latest update: No Update

The Energy Ombudsman was meant to review case by 23/8. Chased a couple of days ago, still no response.

Is there an Ombudsman who deals with complaints about the Ombudsman?

(as it is, my gas meter has started measure properly for the past week or so, but still showing a diagnostic code, switching between d and C. It seems to record wrongly mostly when the diagnostic code is b).

QrizB

Glad to know that you are still sticking to your guns!

Is there an Ombudsman who deals with complaints about the Ombudsman?

There's a complaints process, but I don't think you have quite got that far yet.

MeteredOut

QrizB said:

Glad to know that you are still sticking to your guns!

Is there an Ombudsman who deals with complaints about the Ombudsman?

There's a complaints process, but I don't think you have quite got that far yet.

Yeah, that was in jest. I'm in no particular rush, though i suspect (based on most recent analysis) that when the meter is mis-reading, it's in the region of 25kwh/day. The issue is that, for my historic readings, especially during winter when my heating was on, I really have no way of knowing whether the issue was happening.

My biggest fear is it gets sent for an OFMAT at the time where the issue is not manifesting itself. Does anyone know how long the do the test for?

MeteredOut

Latest update: Energy Ombudsman has rejected EDFs appeal and upheld their initial decision. EDF have 28 days to comply with that decision (basically OFMAT, replacement meter, £100 compensation)

MultiFuelBurner

Of course they are not legally bound to do anything ruled by the ombudsman if they want to be complete (a***£)