Flight time change

Chaz1958

Hi we booked a jet Jet2 flight in February for the 29th December from Glasgow to Alicante at 11am as I am disabled the flight time is the most important thing for me, we booked early and paid £171 p.p much more than we normally pay because of the time.
Last month Jet2 changed the time by nearly 5 hours to 6am my worst nightmare as a 2 am rise is horrendous for me. I phoned customer service immediately and they point blank refused to give us a refund even under the circumstances of my disability. All they would offer was a flight the day before at the cost of £116 and we would also have to pay for another nights accommodation which we cannot afford. I was wondering if there is anything at all we can do about this predicament we find ourselves in, can they really refuse a refund since it was them that changed the time. I would be so grateful for any advice you can offer.
 Charmaine Bishop 

MSE_Oliver

Transcript of the video above:

It's a big annoyance, but unfortunately, in most cases, airlines can change the time of your flight and even the date of your flight, it’s what's known as a ‘schedule change’. It's not covered by law; it's based on what's in the airline's terms and conditions. And on most occasions, they're going to say that your flight time is not guaranteed.

Now, if it's a significant change, then you can be entitled to a refund or an alternative option.  But again, what is defined as a significant change is what's in the airline's terms and conditions. It's worthwhile contacting the airline to put forward why you think that it's a significant change, but sadly, the significance isn't defined in law.

Now, if you've been given a different flight - so you've got a different flight number - that effectively means that your previous flight has actually been cancelled. So in that case, you would be entitled to a refund or another flight or in some cases compensation on top,  depending on when you were notified.