Pay Pal Dispute

soolin

jon81uk said:

You should have realised that you don't need to send the item to eBay, they are just a marketplace connecting you to the seller and the item needed to go back to seller. Sorry if that sounds obvious but you need to consider PayPal know nothing about what you bought, just that you gave money to eBay to give to the seller. They are just an intermediary organising a chargeback for you, same as if you'd used a credit/debit card and asked the bank to arrange a chargeback.

Not idea why the courier wants more money to return to sender but there is often issues with using companies like parcel monkey instead of dealing directly with UPS/DPS/Evri etc.

You need to contact the actual seller of the item. If it is a company then your consumer rights apply and if you returned it to them you should get a refund.

This was a paypal claim though and paypal have no relationship to the seller. If OP did a SNAD claim then paypal would require the item to be returned to the person that was paid for the goods, and that was ebay, they have no info, no address and no knowledge of what ebay allocated that money against. 

I do agree that there is a possible claim against the seller, but the mechanism for that would be small claims .

jon81uk

soolin said:

jon81uk said:

You should have realised that you don't need to send the item to eBay, they are just a marketplace connecting you to the seller and the item needed to go back to seller. Sorry if that sounds obvious but you need to consider PayPal know nothing about what you bought, just that you gave money to eBay to give to the seller. They are just an intermediary organising a chargeback for you, same as if you'd used a credit/debit card and asked the bank to arrange a chargeback.

Not idea why the courier wants more money to return to sender but there is often issues with using companies like parcel monkey instead of dealing directly with UPS/DPS/Evri etc.

You need to contact the actual seller of the item. If it is a company then your consumer rights apply and if you returned it to them you should get a refund.

This was a paypal claim though and paypal have no relationship to the seller. If OP did a SNAD claim then paypal would require the item to be returned to the person that was paid for the goods, and that was ebay, they have no info, no address and no knowledge of what ebay allocated that money against. 

I do agree that there is a possible claim against the seller, but the mechanism for that would be small claims .

Yep that was kind of my point, PayPal have no relationship to it and no information on where to return the goods or anything.

They should contact the seller and then if they don’t get anywhere it would be small claims as you say.

KIWI56

Hi

Low and behold finally Paypal have transferred the £575 into my account as the case was deemed against Ebay. i really had to persevere.  Thank you all for your help