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SAGA Magazine lifetime subscription - compulsory shift to digital format

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  • km1500
    km1500 Posts: 2,393 Forumite
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    edited 29 May 2023 at 3:50PM
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    I think it is quite clear they owe you a paper copy for life so yes complain and say that you expect them to send one or you will have to buy them from the shop and sue them for the cost

    As an example ask for £120 x cost of magazine (ie 10 yrs worth)
  • GingerTim
    GingerTim Posts: 2,061 Forumite
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    km1500 said:
    I think it is quite clear they owe you a paper copy for life so yes complain and say that you expect them to send one or you will have to buy them from the shop and sue them for the cost

    As an example ask for £120 x cost of magazine (ie 10 yrs worth)
    But you can't buy SAGA Magazine in the shops...
  • Professor_M
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    Does anyone have a copy of the Lifetime Subscription T&Cs from 20+ years ago?
  • Doc_N
    Doc_N Posts: 8,293 Forumite
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    GingerTim said:
    km1500 said:
    I think it is quite clear they owe you a paper copy for life so yes complain and say that you expect them to send one or you will have to buy them from the shop and sue them for the cost

    As an example ask for £120 x cost of magazine (ie 10 yrs worth)
    But you can't buy SAGA Magazine in the shops...
    But you can still buy a subscription to it for £30pa! They’re not going to win this one.
  • Doc_N
    Doc_N Posts: 8,293 Forumite
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    Does anyone have a copy of the Lifetime Subscription T&Cs from 20+ years ago?
    Not sure there were any T&Cs as such. We know what the letter of acceptance said, but we don’t yet have the offer which would have appeared in the magazine. It would come out in the very unlikely event of a court hearing as part of the disclosure process, but my guess is that it talked about copies being posted to your home address, or some equivalent wording. There was no other means of transmission when most of these life memberships were taken out.

    Given the age profile, logic would suggest that Saga would be better off just allowing everyone to die off than deal with the reputational hit!
  • Professor_M
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    Doc_N said:
    Does anyone have a copy of the Lifetime Subscription T&Cs from 20+ years ago?
    Not sure there were any T&Cs as such. We know what the letter of acceptance said, but we don’t yet have the offer which would have appeared in the magazine. It would come out in the very unlikely event of a court hearing as part of the disclosure process, but my guess is that it talked about copies being posted to your home address, or some equivalent wording. There was no other means of transmission when most of these life memberships were taken out.

    Given the age profile, logic would suggest that Saga would be better off just allowing everyone to die off than deal with the reputational hit!
    Thanks, and I agree, Saga would have been better just stopping lifetime membership for new subscribers, and let existing subscribers run the course.

    The most pragmatic advice above is small claims court action for specific "quantifiable losses", e.g. 20 years at £29.95 per year (the current paper printed version fee), plus a reasonable figure for inflation.

    Do you know where a copy of an acceptance letter can be found? I'm certain i haven't kept it.
  • Username81
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    Do you know where a copy of an acceptance letter can be found? I'm certain i haven't kept it.

    Below is text from two letters, each signed “Roger De Haan, Chairman”.  

    Dear XXX   November 1999

    It is my pleasure to welcome you as a Life member of the Saga Club. Your records have now been updated to ensure that you will receive 12 issues per year of the Saga Magazine for Life. We will be sending you a membership card within the next twenty eight days.

    Dear XXX   November 1999

    I have pleasure in enclosing your new Life membership card. Your new membership card entitles you to receive twelve copies of Saga Magazine for life.
  • Username81
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    Sorry, Last sentence should read -
    Your new membership card entitles you to receive twelve copies of Saga per year for life.
  • Alderbank
    Alderbank Posts: 2,885 Forumite
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    Sorry, Last sentence should read -
    Your new membership card entitles you to receive twelve copies of Saga per year for life.
    ...so they will be emailing you twelve copies a year to your inbox for the rest of your days whether you want them or not.
  • p00hsticks
    p00hsticks Posts: 12,990 Forumite
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    Alderbank said:
    Sorry, Last sentence should read -
    Your new membership card entitles you to receive twelve copies of Saga per year for life.
    ...so they will be emailing you twelve copies a year to your inbox for the rest of your days whether you want them or not.
    One wonders what those subscribers who do not have e-mail or means of accessing a digital version of the magazine are expected to do ? 
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