TalkTalk: Now £37.16 a month. Better options, or just threaten to leave?

james00744

I'm on a rolling contract with TalkTalk broadband. The renewal quote online is £29 - still a rip-off.

Speed: 38 Mbps, which for what I do is fine.

Has anybody been with TalkTalk and moved to a much better deal?

Or if I say I want to leave, are they likely to offer me something nearer £20-25?

Note: Virgin Media isn't available on our new build so not an option to move to them.

Van_Girl

I tried to get a better deal with TalkTalk for full fibre when my contract was coming to an end. They offered me the same speed for a slightly higher amount, but would not let me downgrade to the cheaper deal. Apparently once you're with them, you can never downgrade to a cheaper offer - which honestly sounds ridiculous. The call agent agreed (he was lovely, but didn't seem as though he had many options) and so I gave notice and left. 

I'd been with them for over 2 years, but they don't seem that interested in retaining customers. I've moved to Vodaphone - my options are limited for FTTP, but it seems fine so far

james00744

Van_Girl said:

I tried to get a better deal with TalkTalk for full fibre when my contract was coming to an end. They offered me the same speed for a slightly higher amount, but would not let me downgrade to the cheaper deal. Apparently once you're with them, you can never downgrade to a cheaper offer - which honestly sounds ridiculous. The call agent agreed (he was lovely, but didn't seem as though he had many options) and so I gave notice and left. 

I'd been with them for over 2 years, but they don't seem that interested in retaining customers. I've moved to Vodaphone - my options are limited for FTTP, but it seems fine so far

Thanks for the reply! I've done a BB compare and it's actually coming up as Vodafone as the best.

Does the connect drop a lot, or is it rare?

What speed do you get?

I'm seeing £25.00 for 67mb speed, 24 month contract.

Van_Girl

I'm on Full Fibre 100 for £28pm - I went with the offer through MSE and will be getting a £130 Tesco voucher in 3 months ish. Guaranteed download is 50mbps and upload 18mbps

Just tested and I'm currently getting 30 download 18 upload. Which is perfectly fine for me, though I will keep an eye on it as it is lower than guaranteed 

I'm only 2 weeks in so we'll see how it goes, but no issues so far. I work from home so use it all day

james00744

Van_Girl said:

I'm on Full Fibre 100 for £28pm - I went with the offer through MSE and will be getting a £130 Tesco voucher in 3 months ish. Guaranteed download is 50mbps and upload 18mbps

Just tested and I'm currently getting 30 download 18 upload. Which is perfectly fine for me, though I will keep an eye on it as it is lower than guaranteed 

I'm only 2 weeks in so we'll see how it goes, but no issues so far. I work from home so use it all day

Yes, I work from home too. I just randomly looked at the email from TalkTalk and couldn't believe it had increased so much.

One question: Does your IP address change each time you reset the router?

Sometimes my IP which is given randomly from TalkTalk is on blacklists, so I have to keep resetting my router.

Also, the DNS propagation takes 2-3 days with TalkTalk, so when I set up new websites, it takes an age before it shows the host in my browser.

Van_Girl

james00744 said:

One question: Does your IP address change each time you reset the router?

Sometimes my IP which is given randomly from TalkTalk is on blacklists, so I have to keep resetting my router.

Also, the DNS propagation takes 2-3 days with TalkTalk, so when I set up new websites, it takes an age before it shows the host in my browser.

No idea on any of those I'm afraid!

james00744

Van_Girl said:

No idea on any of those I'm afraid!

If you go to https://whatismyipaddress.com/ it will tell you your current IP.

If you ever feel the urge to reboot your router this afternoon and tell me if the IP has changed, that would be great, ha.

A quick Google suggests it does, but I'd need to make sure anyway.

hareng

Getting away from TT was the best thing i ever did and i paid to get away.

Do know someone local with TT thats got basic FTTC1 your on for £19 p/m, thinks he is on FTTP.
Most of these broadband checkers only list who pays, the ISP i chose doesnt show up on any sites, far cheaper, far better service and has excellent customer service you will not get from any biggy having tried nearly all.
£30 per month for this [URL=https://www.speedtest.net/result/14758096980][IMG]https://www.speedtest.net/result/14758096980.png[/IMG][/URL]

flavione74

james00744 said:

I'm on a rolling contract with TalkTalk broadband. The renewal quote online is £29 - still a rip-off.

Speed: 38 Mbps, which for what I do is fine.

Has anybody been with TalkTalk and moved to a much better deal?

Or if I say I want to leave, are they likely to offer me something nearer £20-25?

Note: Virgin Media isn't available on our new build so not an option to move to them.

My 12-month contract was going to end next month, I had a chat with TT Better Value team, asked to match the same price from Now Broadband (£23/month), and got £24/month for another 12 months, for a 60 Mbps FTTC connection.

Peter999_2

Talktalk are horrendous.   Unfortunately where I live they were the only option for years so I have to put up with their atrocious customer services.    They have tried to put up the monthly fee from £25.70 to £39.99 but there are other providers now so I've been able to dump them.

flavione74

james00744 said:

One question: Does your IP address change each time you reset the router?

Sometimes my IP which is given randomly from TalkTalk is on blacklists, so I have to keep resetting my router.

Also, the DNS propagation takes 2-3 days with TalkTalk, so when I set up new websites, it takes an age before it shows the host in my browser.

I'm using my own router, so I don't need to restart the router to change the IP address (although I never had issues with blacklisted IP addresses) and can setup the DNS servers I want.