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£100 payment - Nationwide Fairer Share
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datz said:pridehappy said:I believe those who use the society for their everyday banking and savings should be rewarded, not just those who are taking advantage of one or two products, which Nationwide have done. They are actively contributing to the society, and are the ones they interact with most. Plus,
it’s nice to see a bank/building society actually rewarding loyalty, not just for switching!0 -
flaneurs_lobster said:WillPS said:Seems like a very inequitable way of sharing profits tbh. I don't mind not receiving anything because I haven't used the accounts in any real sense since they withdrew the free travel insurance, but it puts me off using them for anything because I might not meet a mystery set of conditions which will only be revealed after the fact.
In stark contrast, the unpretentious Coventry Building Society is currently offering me a Loyalty Bond paying 5.9% on a max £20k deposit, whereas my Nationwide Loyalty Saver pays me 3.3%, (ie a whopping £520 less over £20k) and did not per se entitle this "loyal member" to the £100 payout. And Nationwide's 1 year bond and ISA, neither account based on length of membership, only offer 5.1%, so still £160 less than Coventry over £20k/pa.3 -
There have been so many complaints to the FOS that they have put up a special web page:
Complaints about Nationwide’s Fairer Share Payment scheme (financial-ombudsman.org.uk)
My neighbour (perhaps egged on by me) did take his complaint to the FOS and it was rejected because, and I quote,
"Nationwide doesn’t currently accept we have the power to investigate these complaints."
So banks can apparently dictate to the ombudsman what their powers are! Astonishing.4 -
I complained to NW on the basis that they claim to be distributing the fairer share payment to the members who they have the deepest banking relationship with. We have three current accounts that we have held for over 20 years - over 25 for one of them. We have previously had savings and a mortgage with them at various times, but not presently. We do not qualify, yet someone who had opened a current account and a savings account a few weeks before the payment was announced, does.
They rejected the complaint, so I now know how they feel about the depth of our relationship.
I have voted against every resolution at their AGM, and am in the process of transferring our main account to Santander, where I calculate we will get over £40/month from Edge Up after the account fee. I may keep one NW account open and open a savings account with a couple of quid in it, just in case they decide to repeat the exercise in future.0 -
boingy said:There have been so many complaints to the FOS that they have put up a special web page:
Complaints about Nationwide’s Fairer Share Payment scheme (financial-ombudsman.org.uk)
My neighbour (perhaps egged on by me) did take his complaint to the FOS and it was rejected because, and I quote,
"Nationwide doesn’t currently accept we have the power to investigate these complaints."
So banks can apparently dictate to the ombudsman what their powers are! Astonishing.7 -
kaMelo said:boingy said:There have been so many complaints to the FOS that they have put up a special web page:
Complaints about Nationwide’s Fairer Share Payment scheme (financial-ombudsman.org.uk)
My neighbour (perhaps egged on by me) did take his complaint to the FOS and it was rejected because, and I quote,
"Nationwide doesn’t currently accept we have the power to investigate these complaints."
So banks can apparently dictate to the ombudsman what their powers are! Astonishing.
And yes, both of us know that his complaint won't get anywhere but he was so furious I couldn't resist egging him on. If the AGM was an in-person meeting rather than a virtual one I think he'd be attending in order to heckle and he's normally quite chilled out about things. Anyway, it's not all bad. This has prodded him to review his accounts and he is currently picking my brains about better homes for his money. I'll suggest he keeps his Nationwide accounts with a few hundred quid in them in the hope of qualifying for a pay-out next year, although it's impossible to know whether they will do it again and what the criteria will be.2 -
boingy said:kaMelo said:boingy said:There have been so many complaints to the FOS that they have put up a special web page:
Complaints about Nationwide’s Fairer Share Payment scheme (financial-ombudsman.org.uk)
My neighbour (perhaps egged on by me) did take his complaint to the FOS and it was rejected because, and I quote,
"Nationwide doesn’t currently accept we have the power to investigate these complaints."
So banks can apparently dictate to the ombudsman what their powers are! Astonishing.^This.What they told 'Mike' isn't consistent with what the FOS website says.Although probably just because the investigator writing to Mike was keeping up the apparent trend of FOS employees getting things wrong through carelessness or lack of awareness.1 -
scepticOfCheltenham said:datz said:pridehappy said:I believe those who use the society for their everyday banking and savings should be rewarded, not just those who are taking advantage of one or two products, which Nationwide have done. They are actively contributing to the society, and are the ones they interact with most. Plus,
it’s nice to see a bank/building society actually rewarding loyalty, not just for switching!
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Deramore12 said:Well they may have cocked up here. They have sent out invites to all members indicating that they can vote at the AGM, but in law ONLY shareholders can vote, that by defintion suggests you are a shareholder and would therefore be entitled to the £100.
Nationwide does (surprisingly) have shareholders; they all seem to be large financial companies who hold special shares in Nationwide.
As far as I am aware, Nationwide shares do not have any voting rights at the AGM.
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scepticOfCheltenham said:Deramore12 said:Well they may have cocked up here. They have sent out invites to all members indicating that they can vote at the AGM, but in law ONLY shareholders can vote, that by defintion suggests you are a shareholder and would therefore be entitled to the £100.
Nationwide does (surprisingly) have shareholders; they all seem to be large financial companies who hold special shares in Nationwide.
As far as I am aware, Nationwide shares do not have any voting rights at the AGM.Voting entitlement is based on being a "Qualified Voting Member". A "Qualified Voting Member" is defined in the society's Memorandum and Rules.A "Member" is someone who is either/both an "Investing Member" or a "Borrowing Member".An "Investing Member" is a Member who has a Share Investment.A "Share Investment" is defined as such by the T&C's of the account. Some Nationwide savings accounts are share accounts, some are not.Therefore if you have an account which is defined as a share account in the T&Cs you are an "Investing Member" and therefore a "Member", and if you meet the further conditions you can be a "Qualified Voting Member".Nationwide's 'shareholders' are those members holding a "Share Investment", which in general will be individuals with a balance in an account defined as a "Share Investment".4
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