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Easyjet failed duty of care sorting accomodation
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Update:
After handing in the request for expenses it was initially rejected, spoke with advisor on online chat and been advised that I am not the booker so they can't progress. I booked the flight through my account, OH paid and parents in law were passengers. Anyhow, submitted again in OH name. Rejected again. Called the hotline in the evening and got through immediatly (surprise!) and been advised that some data is incorrect and I should check it all again. Advisor waited on phone and to my misfortune, Easyjet was right and I had a mix up of the flight number. Advisor explained it can take up to 28 days to reach an outcome. Stressed the fact that with around 3k outstanding I would appreciate an outcome as soon as possible.
3rd and this time correct submission on 14th June, on 24th June Easyjet emailed they cover all "Meals & Refreshment" items I have submitted (ca 400 Euros). I handed in the hotel invoice (in Euros) and credit card statement showing GBP value taken from account plus transaction fee. The full hotel cost has been approved, only for the credit card fees (ca 77 GBP) I am not sure what they calculated as ca 60 GBP are outstanding but the rest was covered.
Further, they say you should keep cost low and be reasonable, hence why the airport bus was the cheapest available method of transport with 5 Euro per single ticket. Bus drivers only accept cash and you get a simple ticket, stating price, a ticket number and that it is the airport bus. No sales receipt stating day and time of purchase, bus drivers do not issue that as they are busy giving out tickets, and handling cash.
Easyjet now refused to pay those 20 Euros. Emailed now bus company and requested an invoice.
Will wait now until the ca 3000 GBP are in my account (Easyjet claims this to take up to 7 days) and once received will try to get them to pay for the remaining ca 77 GBP (fees and bus tickets).
All in all, huge relief and I think having had so many phone calls with them and asking every time the advisor to confirm if call is recorded and asking them specifically to add info to the booking number might have helped so they don't have grounds in fighting this.
Will report back once there are further updates.1
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