Avon Glitch - 5 products for £2

KiKi

Because, littlewren, that would make too much sense.


KiKi

p.s. Thank you for the information on tracking, flightops.

littlewren

KiKi wrote: »

Because, littlewren, that would make too much sense.


KiKi

:rotfl: I agree!

elpaw

I didn't go for next day delivery - when should I be expecting it?

Adzha

elpaw wrote: »

I didn't go for next day delivery - when should I be expecting it?

Probably Monday or Wed (no post Tues)

ladyhatter

Can anyone help?

I ordered and avon took the money off my credit card on the 20th dec.
Order was still showing as processing then on friday showed nothing so i emailed them to ask whats happening, and they replied that it had been cancelled and that if i want my money back i have to send bank statements and also my card details etc. Well by the time i do a photocopy and pay postage etc and more than likely a call to them etc i will have spent over the 90p that they took. I know its only 90p but if they do that to lots of people they will have made quite a bit.

So i have emailed them back saying i believe they are gaining money by deception and that i give them 14 days to refund me.
Does anyone know where i stand and is there anything else i can do??
Many thanks.

bbaby_2

ladyhatter wrote: »

Can anyone help?

I ordered and avon took the money off my credit card on the 20th dec.
Order was still showing as processing then on friday showed nothing so i emailed them to ask whats happening, and they replied that it had been cancelled and that if i want my money back i have to send bank statements and also my card details etc. Well by the time i do a photocopy and pay postage etc and more than likely a call to them etc i will have spent over the 90p that they took. I know its only 90p but if they do that to lots of people they will have made quite a bit.

So i have emailed them back saying i believe they are gaining money by deception and that i give them 14 days to refund me.
Does anyone know where i stand and is there anything else i can do??
Many thanks.

I emailed them yesterday and this was there reply.


Our Ref **** / CA*

Dear *****l,

Thank you for your recent email.
We are sorry to hear you have not received your order. We have arranged for this order to be duplicated. Please allow 3-5 working days for delivery.
Should you have any further questions, please do not hesitate to contact us.
Regards,

Angela Campbell.
Avon Customer Service Centre.

bbaby_2

ladyhatter --- they shouldnt be asking you for proof....

do you have your order reference?

did you log on to the site and check your order details are registered on there?

ladyhatter

This is the email i recieved today.

Our Ref ***** / CAT

Dear *** ****

Thank you for your recent email.
We can confirm that an order which we received from you on the 10th December, is showing as cancelled. There is no messages on the account confirming why.
To help us trace your missing payment, please send a photocopy of the bank transaction confirming that a payment has been debited from your account, to :
Please send

Avon Cosmetics Ltd
Earlstrees Road
Corby
Northants
NN17 4AZ

Please mark the envelope, for the attention of the Accounts Department.

Please ensure that you include your full name and address details. The first four and last four digits of your card are also required.



Should you have any further questions, please do not hesitate to contact us.
Regards,

Angela Campbell.
Avon Customer Service Centre


Yes i have the order number in the confirmation email.
On avon site it said order processing and then it just disappeared. Thats why i emailed them.

Adzha

Just emailed to ask about mine, trouble is I don't get bank statements, so I could plant a tree in the HSBC virtual forest

All they can have off me is a printed statement from a cash machine or a screenshot off internet banking

ladyhatter

Also they are saying i ordered on the 10th but it was deffinately the 20th and thats the day they took the money too.