Moving from Vodafone to a MVNO that uses Vodafone

savergrant

peeriewalls said:

gizz_10 said:

I ported from Voxi to Lebara who both use the VF network.  I have also ported from a VF network to non VF network as well in the last year.  The main difference I found was that when going from VF  to VF the port process takes longer and there was a window of several hours where I was without any service on my phone - from 7am till about 2pm.  Lebara said this was because VF has to do both sides of the port so they deactivate first and then reactivate.  By contrast if you go to a completely different network the port is instant and I was never without any service both times -in fact there was a period where both were active for a brief few minutes.

I have completed port from VF to Lebara and my old number has been reinstated this morning. However I don't have any 4G/3G when outwith Wifi. I have looked up Access Point Name and the WAP is for Vodafone but under 'Network operators' it's showing Lebara. It won't allow me to edit any of the info (which seems to be what Lebara advises unless I'm looking in the wrong place?) Do I need to allow more time as mentioned above or are their other steps I need to take. Heading to Portugal today so really need 4G/3G for Google maps etc.  Cheers

Have you tried restarting your phone?
FWIW my phone's apn shows the major network, while in mobile networks it shows the mvno. Not sure if that is true for all mvno's.

PHK

savergrant said:

peeriewalls said:

gizz_10 said:

I ported from Voxi to Lebara who both use the VF network.  I have also ported from a VF network to non VF network as well in the last year.  The main difference I found was that when going from VF  to VF the port process takes longer and there was a window of several hours where I was without any service on my phone - from 7am till about 2pm.  Lebara said this was because VF has to do both sides of the port so they deactivate first and then reactivate.  By contrast if you go to a completely different network the port is instant and I was never without any service both times -in fact there was a period where both were active for a brief few minutes.

I have completed port from VF to Lebara and my old number has been reinstated this morning. However I don't have any 4G/3G when outwith Wifi. I have looked up Access Point Name and the WAP is for Vodafone but under 'Network operators' it's showing Lebara. It won't allow me to edit any of the info (which seems to be what Lebara advises unless I'm looking in the wrong place?) Do I need to allow more time as mentioned above or are their other steps I need to take. Heading to Portugal today so really need 4G/3G for Google maps etc.  Cheers

Have you tried restarting your phone?
FWIW my phone's apn shows the major network, while in mobile networks it shows the mvno. Not sure if that is true for all mvno's.

Lebara needs a specific APN for roaming. 

savergrant

PHK said:

savergrant said:

peeriewalls said:

gizz_10 said:

I ported from Voxi to Lebara who both use the VF network.  I have also ported from a VF network to non VF network as well in the last year.  The main difference I found was that when going from VF  to VF the port process takes longer and there was a window of several hours where I was without any service on my phone - from 7am till about 2pm.  Lebara said this was because VF has to do both sides of the port so they deactivate first and then reactivate.  By contrast if you go to a completely different network the port is instant and I was never without any service both times -in fact there was a period where both were active for a brief few minutes.

I have completed port from VF to Lebara and my old number has been reinstated this morning. However I don't have any 4G/3G when outwith Wifi. I have looked up Access Point Name and the WAP is for Vodafone but under 'Network operators' it's showing Lebara. It won't allow me to edit any of the info (which seems to be what Lebara advises unless I'm looking in the wrong place?) Do I need to allow more time as mentioned above or are their other steps I need to take. Heading to Portugal today so really need 4G/3G for Google maps etc.  Cheers

Have you tried restarting your phone?
FWIW my phone's apn shows the major network, while in mobile networks it shows the mvno. Not sure if that is true for all mvno's.

Lebara needs a specific APN for roaming. 

What if you aren't roaming? The poster had no mobile data and was flying out later in the day.

PHK

For Lebara it’s best to use  uk.lebara.mobi with username and password as wap. This will work wherever you are. 

However, if you are in the UK the Vodafone APN will also work. 

Regarding the OP, I mentioned in my earlier answer that it’s probably because the port had only just happened. It can take to the end of the day (sometimes longer) for it to complete. 

savergrant

PHK said:

For Lebara it’s best to use  uk.lebara.mobi with username and password as wap. This will work wherever you are. 

However, if you are in the UK the Vodafone APN will also work. 

Regarding the OP, I mentioned in my earlier answer that it’s probably because the port had only just happened. It can take to the end of the day (sometimes longer) for it to complete. 

Thanks. So do you need to manually change apn settings to use data abroad on lebara? Or is it a peculiarity of porting from Vodafone that it still identifies as Vodafone?

PHK

Their website isn't clear but when I signed up to Lebara (didn't port) I needed to manually enter the APN