samsung wants me to return bargin TV

StarkillerDP

Hi 

I dont know what to do. please help if you can...

I bought a Bargin discounted 2022 TV from Samsung Direct online last week.

now they are claiming that" I want to return it,(and are arranging a refund, asainst my wishes) which is a compleate lie.

I dont want to return it..!

they cant force me to return it can they?

I bought an expensive wall mount and drilled it to the wall, [14 holes] as well as giving my old TV to family.

I can not reply as the email says no reply's to this account??

I also cant login to the Samsung web site anymore, my order was deleted of the account.

but I have email reciepts and a few screen grabs.

Best regards

Dave

DullGreyGuy

What the hell size of TV needs 14 holes to mount it?  Helped a friend mount his 83" TV the other day and that only required 4 holes (and technically could have just been 2)

Why are the asking for it to be returned?
You need to read the T&Cs about when the contract is formed, normally its at point of posting.

Manxman_in_exile

Is there something you haven't explained?

I don't understand why Samsung would have sent you such an email for no reason whatsoever.

If you are confident that they have no reason to have sent it, ignore them

eskbanker

Can you share the actual contents of the email on here, with any personal details redacted?

screech_78

I think you’ll need to give the full story if you want any meaningful answers. 

oldernonethewiser

Scam?

Email not from Samsung?

cymruchris

How much did you pay for it compared to what everyone else is selling it for? Did you get it at a 'mistake' price? Or a regular price?

baser999

Have they sent you the correct TV? Perhaps what you’ve received is not the bargain set that you ordered and paid for?

Greatgimp

mmmmm,,,,,,,,,,,

StarkillerDP

Yeah I put a few extra fixings in, because its a plasterboard wall and the bracket is a extra long reach 1200mm, so I can swing it in to the room.

I ve just had another email saying my refund was approved[with a refund credit note doc]  and can take 5-7 days....

The TV was £1800 and I got it for under £400 which I thought was great, but now I think, they think that was too cheep and are trying to snatch it back.

if they refund, without my permission or request, am I legally required to return it?

I recon there up to dirty tricks to try to reinvoice for a higher price.

the anoying thing is you cant reply to them, they do have my phone so they could call me.

baser999

If they’re contacting you about the refund I can’t see there’s no way you can’t contact them?

Still sounds very ‘odd’ this whole business. Think you need to provide all the facts