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Atom Banks tax certificate

Hi all, first time customer with Atom, so not familiar with their modus operandi. Tax year's finished and I will need to declare my interest income from savings accounts with them. Other banks have already issued me their tax year end certificate, only Atom seems to be slow. Contacted them mid April and they said the documents would get issued shortly. Nothing in their vault.

How long does it typically take them? Or should I specifically request one? Their FAQ makes no mention of it but a blog entry if I recall correctly said, they would automatically issue them.

For back-up, I have my monthly statements which I could be using instead. If so, what about the 6 days in April (my statement date is last business day of month) from March-end to tax year end? Interest will have accrued but not paid yet. I presume that would count towards May 2023 falling therefore into tax year 2023/24. Not 100% sure how this gets treated: for savings accounts that pay interest at maturity, that's straight forward, I started some last tax year and they will count towards 23/24, but Atom pays me monthly.

Thanks in advance!

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