Bank asking dodgy questions

seatbeltnoob

Bee175 said:

seatbeltnoob said:

should have just complied. They can seriously mess you up if they suspect this to be money laundering, terrorism or other illicent money.

they can cause complications for you in future.

I couldn't really comply as I don't know my friends DOB. It's unrealistic of them to expect me to know that.

Also, I don't think they have a justification to ask me for someone else's personal details. 

If they wanted to seriously mess me up, they could do that at anytime on any day, and the same applies to everyone else. However, I think it's extremely unlikely they have that in mind.

Just ask your friend maybe?

Your actions just look suspicious, the fact that you'd rather reject them money than ask them for their DOB to give to the bank.

Band7

Bee175 said:

Undisputedtruth said:

@Bee175

I look forward to hearing the outcome of the formal complaints. Sometimes banking staff don't always follow the procedures in place, as I discovered in my complaints to the bank, and to make up their own procedures or that of their line manager's.

It might be worth contacting the FCA for their take on this. Particularly as it is their job to regulate the financial market and have policies on money laundering. Sometimes financial institutions may interpret the policies wrongly as I discovered with a stockbroker in Canary Wharf.

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

No formal complaints have been made. I did contact the ombudsman, but only through a "general enquiry" email. I didn't lodge a proper complaint.

I now think your idea of contacting the FCA is a better idea. A friend had cause to contact them recently, and although their answer was not what he wanted to hear, they did answer promptly. I will do that today.

The FCA does not deal with consumer complaints.

gt94sss2

Band7 said:

Bee175 said:

Undisputedtruth said:

@Bee175

I look forward to hearing the outcome of the formal complaints. Sometimes banking staff don't always follow the procedures in place, as I discovered in my complaints to the bank, and to make up their own procedures or that of their line manager's.

It might be worth contacting the FCA for their take on this. Particularly as it is their job to regulate the financial market and have policies on money laundering. Sometimes financial institutions may interpret the policies wrongly as I discovered with a stockbroker in Canary Wharf.

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

No formal complaints have been made. I did contact the ombudsman, but only through a "general enquiry" email. I didn't lodge a proper complaint.

I now think your idea of contacting the FCA is a better idea. A friend had cause to contact them recently, and although their answer was not what he wanted to hear, they did answer promptly. I will do that today.

The FCA does not deal with consumer complaints.

If you contact the FCA, you don't raise it as a complaint but a query re: are the bank acting appropriately in asking such information as it appears very unusual.

They will pass it to the team who regulate Kroo who will will follow up with Kroo if they think something is wrong.

What the FCA won't do, is tell you what they have/have not done as a consequence of you contacting them 

dealyboy

@gt94sss2 said:

Band7 said:

Bee175 said:

Undisputedtruth said:

@Bee175

I look forward to hearing the outcome of the formal complaints. Sometimes banking staff don't always follow the procedures in place, as I discovered in my complaints to the bank, and to make up their own procedures or that of their line manager's.

It might be worth contacting the FCA for their take on this. Particularly as it is their job to regulate the financial market and have policies on money laundering. Sometimes financial institutions may interpret the policies wrongly as I discovered with a stockbroker in Canary Wharf.

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

No formal complaints have been made. I did contact the ombudsman, but only through a "general enquiry" email. I didn't lodge a proper complaint.

I now think your idea of contacting the FCA is a better idea. A friend had cause to contact them recently, and although their answer was not what he wanted to hear, they did answer promptly. I will do that today.

The FCA does not deal with consumer complaints.

If you contact the FCA, you don't raise it as a complaint but a query re: are the bank acting appropriately in asking such information as it appears very unusual.

They will pass it to the team who regulate Kroo who will will follow up with Kroo if they think something is wrong.

What the FCA won't do, is tell you what they have/have not done as a consequence of you contacting them 

I have reported companies to the FCA and although you are right in what you say regarding follow-ups, they will give guidance as to what is and what isn't compliant with the principles in their handbook for the purpose of eliciting more information about the company's conduct.

TheBanker

Band7 said:

TheBanker said:

Band7 said:

Undisputedtruth said:

 

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

Banks have every right to ask you for your DOB. It's part of the KYC data they must hold for you.

They have no rights whatsoever to ask you for the DOB of someone who has made a payment to you.

They have every right to ask.  

Don't be ridiculous.

I'm not - they can ask. As I've said though I'm not sure why they would ask, given the information would be unverified and possibly wrong. I do agree it's an odd thing to do.

gt94sss2 said:

Band7 said:

Bee175 said:

Undisputedtruth said:

@Bee175

I look forward to hearing the outcome of the formal complaints. Sometimes banking staff don't always follow the procedures in place, as I discovered in my complaints to the bank, and to make up their own procedures or that of their line manager's.

It might be worth contacting the FCA for their take on this. Particularly as it is their job to regulate the financial market and have policies on money laundering. Sometimes financial institutions may interpret the policies wrongly as I discovered with a stockbroker in Canary Wharf.

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

No formal complaints have been made. I did contact the ombudsman, but only through a "general enquiry" email. I didn't lodge a proper complaint.

I now think your idea of contacting the FCA is a better idea. A friend had cause to contact them recently, and although their answer was not what he wanted to hear, they did answer promptly. I will do that today.

The FCA does not deal with consumer complaints.

If you contact the FCA, you don't raise it as a complaint but a query re: are the bank acting appropriately in asking such information as it appears very unusual.

They will pass it to the team who regulate Kroo who will will follow up with Kroo if they think something is wrong.

What the FCA won't do, is tell you what they have/have not done as a consequence of you contacting them 

Generally they'll say that, but in reality they just file it. Unless they had multiple reports of malpractice I don't think they'd do anything. Even then I don't think they'd be alarmed about someone asking for someone's Date of Birth. They have bigger issues to worry about. 

Nebulous2

Might be worth sounding out the Information Commissioner.  They might have a view on what information it is reasonable for a bank to hold on someone who isn't one of their customers sending a payment to a customer. 

I note they have a live chat, which would give you a starting point. 

Make a complaint | ICO

Bee175

seatbeltnoob said:

Bee175 said:

seatbeltnoob said:

should have just complied. They can seriously mess you up if they suspect this to be money laundering, terrorism or other illicent money.

they can cause complications for you in future.

I couldn't really comply as I don't know my friends DOB. It's unrealistic of them to expect me to know that.

Also, I don't think they have a justification to ask me for someone else's personal details. 

If they wanted to seriously mess me up, they could do that at anytime on any day, and the same applies to everyone else. However, I think it's extremely unlikely they have that in mind.

Just ask your friend maybe?

Your actions just look suspicious, the fact that you'd rather reject them money than ask them for their DOB to give to the bank.

As a result of everything I've heard on here and elsewhere, I think the bank will come unstuck if they keep asking for personal details of a third party.

Bee175

Nebulous2 said:

Might be worth sounding out the Information Commissioner.  They might have a view on what information it is reasonable for a bank to hold on someone who isn't one of their customers sending a payment to a customer. 

I note they have a live chat, which would give you a starting point. 

I'll look into that. Thank-you.

Shakin_Steve

I just treat Kroo as a savings account with a debit card, the only money that goes in is from my own accounts.

Band7

Shakin_Steve said:

I just treat Kroo as a savings account with a debit card, the only money that goes in is from my own accounts.

Good luck with that - - - they even manage to hold up incoming payments from current accounts in your own name.

I have long discarded Kroo, even as a savings account. I get 3.55% at CHIP, and who also have a much simpler & faster deposit method