Bank asking dodgy questions

Bee175

MalMonroe said:

Hi, just to say that I would have done the same as you. And would have been really annoyed. My daughter and I often send each other small amounts of money via our banking apps - different banks - and haven't been 'reviewed' yet.

I'd never give my bank details of a friend, relative or anyone else. And we are all entitled to refuse to do so.

I'd also have switched to a different bank but one with an offer on - £200 to switch, or something similar.

What a cheek. 

Thanks for that👍

I have several other accounts, so no need to open another. 

Yes, very cheeky I thought.

Bee175

Band7 said:

MalMonroe said:

 

I'd also have switched to a different bank but one with an offer on - £200 to switch, or something similar.

Kroo are not a participant in CASS, so you cannot switch a Kroo account for a switch bonus. or with a switching guarantee.

Thanks for that info👍

ryan92

I've also had experience of them asking for a DOB for my friend transferring me £5.
I've also had my salary put under review for the last 3 months so I've just about had enough.

Undisputedtruth

@Bee175

I look forward to hearing the outcome of the formal complaints. Sometimes banking staff don't always follow the procedures in place, as I discovered in my complaints to the bank, and to make up their own procedures or that of their line manager's.

It might be worth contacting the FCA for their take on this. Particularly as it is their job to regulate the financial market and have policies on money laundering. Sometimes financial institutions may interpret the policies wrongly as I discovered with a stockbroker in Canary Wharf.

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

Band7

Undisputedtruth said:

 

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

Banks have every right to ask you for your DOB. It's part of the KYC data they must hold for you.

They have no rights whatsoever to ask you for the DOB of someone who has made a payment to you.

Band7

ryan92 said:

I've also had experience of them asking for a DOB for my friend transferring me £5.
I've also had my salary put under review for the last 3 months so I've just about had enough.

I am surprised you are sticking with them.

Bee175

ryan92 said:

I've also had experience of them asking for a DOB for my friend transferring me £5.
I've also had my salary put under review for the last 3 months so I've just about had enough.

That sounds pretty rough. I think that would make me switch.

As it is, I've now taken all but £7 out of the offending bank, and I'm using a combo of Zopa for interest and MONZO for a payment card.

Bee175

Undisputedtruth said:

@Bee175

I look forward to hearing the outcome of the formal complaints. Sometimes banking staff don't always follow the procedures in place, as I discovered in my complaints to the bank, and to make up their own procedures or that of their line manager's.

It might be worth contacting the FCA for their take on this. Particularly as it is their job to regulate the financial market and have policies on money laundering. Sometimes financial institutions may interpret the policies wrongly as I discovered with a stockbroker in Canary Wharf.

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

No formal complaints have been made. I did contact the ombudsman, but only through a "general enquiry" email. I didn't lodge a proper complaint.

I now think your idea of contacting the FCA is a better idea. A friend had cause to contact them recently, and although their answer was not what he wanted to hear, they did answer promptly. I will do that today.

TheBanker

Band7 said:

Undisputedtruth said:

 

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

Banks have every right to ask you for your DOB. It's part of the KYC data they must hold for you.

They have no rights whatsoever to ask you for the DOB of someone who has made a payment to you.

They have every right to ask. You have the right to say that you can't or won't answer that question. I do not understand why the bank benefit from taking unverified and possibly incorrect information from a third party, but that's a different point.

I doubt the FCA or FOS will do anything.

gt94sss2

TheBanker said:

Band7 said:

Undisputedtruth said:

 

Personally anyone who ask me for a date of birth will get a counter question for their date of birth. The response is often muted. The reality is most people don't really understand data protection.

Banks have every right to ask you for your DOB. It's part of the KYC data they must hold for you.

They have no rights whatsoever to ask you for the DOB of someone who has made a payment to you.

They have every right to ask. You have the right to say that you can't or won't answer that question. I do not understand why the bank benefit from taking unverified and possibly incorrect information from a third party, but that's a different point.

I doubt the FCA or FOS will do anything.

The FCA might raise an eyebrow at why Kroo are asking for such information. Agree it's not one for the FOS though