Bill from Octopus after moving house, but I brought my supplier

SAC2334

SMcGill said:

Please stop telling posters that it’s not possible to move your existing supplier with you.

As I’ve posted previously, I did it myself last December. Same as OP, I was on a fixed deal with EonNext and they began the process of switching before I moved so that on moving in day they took over the supply. Yes, the incumbent supplier Scottish Power got things a bit wrong and I had to sort that out but it took just a few emails to get myself off their system. 

Maybe not every supplier does this but if you’re on a deal you want to keep then it’s worth asking.

So these sorts of switches don t appear to  go smoothly then if the existing supplier had a problem their  end and "got it a bit wrong " . Thats two posters on here had the same problem, both with Eon . Knowing how bad Scot Power are I would nt want to trust them to get it right .
There should be a foolproof way of doing this so that the other supplier does nt get a chance to muck it up .

[Deleted User]

born_again said:

t0rt0ise said:

moorw003 said:

I wanted to bring Eon across because when I moved to my last flat in December 2021, I fixed my rate for 2 years, right before everything went to hell. That fix is until December 2023, so until then I'm on a good rate and through the problems we've had, I have been completely shielded from the high prices.

I have to be honest, I didn't know what the process was, I just rang Eon a couple of weeks before moving, told them I'm moving and they said they'd take care of it. For my part, I didn't tell Octopus. But in my defence, I didn't know Octopus were the previous supplier until I got a bill earlier! It turns out though, that Eon did indeed take over on the 10th April as they said they would.Surely, getting a bill when not being supplied is not Eons fault, even if they didn't tell me what to do properly?

In a way it probably is Eon's fault because they should have told Octopus what they were doing and obviously didn't. They didn't even know it was supplied by Octopus.

Octopus will have been aware that the supply was moving. As there will have been letters sent out about the change.

Letters - who sends out letters? Switching communications between suppliers are via industry data flows. As a consumer,  I haven’t seen ‘ we are sorry that we are losing you’ letter for years. The sector is moving towards one day switching. In the OP’s situation, any email from Octopus would have gone to the previous tenant/owner.

eastcorkram

So......can you move your existing supplier to a new property, or not? If you can, who tells the supplier at the new address?

bristolleedsfan

eastcorkram said:

So......can you move your existing supplier to a new property, or not? If you can, who tells the supplier at the new address?

British Gas. Octopus Energy, OVO and seemingly Eon Next allow existing tariffs to continue at new address often taking effect from Day 1, likely customer has to engage with properties defunct existing supplier.

t0rt0ise

born_again said:

t0rt0ise said:

moorw003 said:

I wanted to bring Eon across because when I moved to my last flat in December 2021, I fixed my rate for 2 years, right before everything went to hell. That fix is until December 2023, so until then I'm on a good rate and through the problems we've had, I have been completely shielded from the high prices.

I have to be honest, I didn't know what the process was, I just rang Eon a couple of weeks before moving, told them I'm moving and they said they'd take care of it. For my part, I didn't tell Octopus. But in my defence, I didn't know Octopus were the previous supplier until I got a bill earlier! It turns out though, that Eon did indeed take over on the 10th April as they said they would.Surely, getting a bill when not being supplied is not Eons fault, even if they didn't tell me what to do properly?

In a way it probably is Eon's fault because they should have told Octopus what they were doing and obviously didn't. They didn't even know it was supplied by Octopus.

Octopus will have been aware that the supply was moving. As there will have been letters sent out about the change.

Letters from whom to whom?

MWT

The problem is that there is no industry agreed process for taking your supplier with you...

A few will attempt to handle the switch at the new address for you, to coincide with the move date and if all goes well it will look just like you were never supplied by the previous supplier.

... but it doesn't always go as planned...