Vodafone Technical Issue Won’t Allow Me To Renew Contract

fallen121

My home broadband price has increased by 50%. No-one can explain such a large and unexpected increase. I did not sign a contract with a reduced price followed by a larger payment at the end of a term. Generally I call up every two years to renew and my experience has been that the new price I pay is roughly the same if not less than previously. I understand recent cost of living increases are unprecedented but no-one can explain why this year the payment has ballooned so enormously.

When I call to upgrade/improve the price/renew the contract I am told that due to a technical upgrade being required in my area, no upgrades are available, I cannot sign a new contract and they cannot improve the price. This is rubbish as despite being rural BT have recently upgraded the cabinet a few yards from my house to super fibre.  But they can’t explain why I am paying at least £15 a month more than the current market rate for the same service.

No date can be given as to when these “upgrades” will be completed or what exactly needs to be done. I am free to  move to another provider, however due to the remote nature of the location no other providers are willing to provide a broadband service other than BT, who will not provide a landline service in a rural area where there are no public call boxes and mobile reception is patchy. These leaves me unable to contact emergency services. 

Hoping that someone with a better understanding of telecommunications can explain what is going on and why they seem to have me over a barrel. Looking at my future billing it looks as though the monthly price, which has been rapidly increasing month on month since January will continue to escalate. So far I have spoken to billing, retentions, sales, customer services, technical support and been to two physical stores. No-one can help
me. Postcode is KY16 8SZ and the service is Superfast 2 Unlimited. 

ANY suggestions welcome!

M25

I've checked your postcode (door number 7) and they provide a service https://www.zen.co.uk/broadband so I'm sure lots of other people will too. Also try https://www.sky.com/deals/broadband

Have you tried BT.com  for a new line and broadband service to see the results of the search?

If Vodafone can't provide answer try complaining with their online form https://www.vodafone.co.uk/help-and-information/complaints/code-of-practice or just leave for a new supplier.

I'm with Vodafone and they do always resolve problems via that online form. Hopefully they'll have some answers for you.