Can Sky increase prices a month after i entered a new contract

StarDreamer

Im a Sky customer. So after hearing that broadband prices were increasing, i decided to look around back in Jan/ Feb and spotted a £23 bb deal with Sky, which included existing customers, on Twitter. I couldnt manage to access it though, even though i tried via the app and on their website. So had to contact them. What a pain! But then they couldnt match that deal, gave me some bull excuse, but said i could have it for £25 per month until July 24. 
Ok, thats fine, signed up and was charged £10 for the pleasure!! Starting with the March bill.
What i wasnt expecting was the April bill was going up to £29 due to their price increase. Surely this isnt allowed? They must of know about this when i signed the new contract. I contacted them today, and they were completely unhelpful. Said it was in the T&Cs. Nothing they could do. Fobbed me off with automated responses. I'm so angry.

Does any one know if they are allowed to do this. Or can i make them honor the original 18 month contract they offered me?

TheMilkmansDad

Check the T&C's. I would find it highly unlikely if there wasn't a section on the annual CPI + % increase.

Not a lot you can do if that's the case.

Neil_Jones

StarDreamer said:

Im a Sky customer. So after hearing that broadband prices were increasing, i decided to look around back in Jan/ Feb and spotted a £23 bb deal with Sky, which included existing customers, on Twitter. I couldnt manage to access it though, even though i tried via the app and on their website. So had to contact them. What a pain! But then they couldnt match that deal, gave me some bull excuse, but said i could have it for £25 per month until July 24. 
Ok, thats fine, signed up and was charged £10 for the pleasure!! Starting with the March bill.
What i wasnt expecting was the April bill was going up to £29 due to their price increase. Surely this isnt allowed? They must of know about this when i signed the new contract. I contacted them today, and they were completely unhelpful. Said it was in the T&Cs. Nothing they could do. Fobbed me off with automated responses. I'm so angry.

Does any one know if they are allowed to do this. Or can i make them honor the original 18 month contract they offered me?

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt035edec8411eee8f/63ef4605bc8ae610d2fda5cb/download?disposition=inline should answer your question.

See Section 5 of the Sky Broadband T&Cs - in particular sub section b - "subject to Condition 10(c), we may increase your Sky Broadband Payment at any time for any reason stated in Condition 15(a) or 15(b) by giving you at least one calendar month’s notice in writing."

There it is.  So the answer to your question is Yes.  They can.  Because that's what you agreed to.  And it was announced back in February:

https://www.moneysavingexpert.com/news/2023/02/sky-broadband-tv-price-hikes-2023/

Sorry.  If you were in the 30 day window of notification you can use that to to find another provider and leave exit penalty free - although I suspect you may be long way past that by now.

datz

Neil_Jones said:

Sorry.  If you were in the 30 day window of notification you can use that to to find another provider and leave exit penalty free - although I suspect you may be long way past that by now.

Neil posted your best option here. Sky are one of the few(?) providers to give you this 'penalty-free exit' option. I took advantage of it after only being signed up to them for about 6 months, and moved elsewhere. If you are outside of this 30 day window, then you don't have many options other than to see out the contract or wait until next April's notification.

35har1old

StarDreamer said:

Im a Sky customer. So after hearing that broadband prices were increasing, i decided to look around back in Jan/ Feb and spotted a £23 bb deal with Sky, which included existing customers, on Twitter. I couldnt manage to access it though, even though i tried via the app and on their website. So had to contact them. What a pain! But then they couldnt match that deal, gave me some bull excuse, but said i could have it for £25 per month until July 24. 
Ok, thats fine, signed up and was charged £10 for the pleasure!! Starting with the March bill.
What i wasnt expecting was the April bill was going up to £29 due to their price increase. Surely this isnt allowed? They must of know about this when i signed the new contract. I contacted them today, and they were completely unhelpful. Said it was in the T&Cs. Nothing they could do. Fobbed me off with automated responses. I'm so angry.

Does any one know if they are allowed to do this. Or can i make them honor the original 18 month contract they offered me?

Just had a look at their current deals and below the amount advertised  for a 18 mth contract it states this price might change.

macman

StarDreamer said:

Im a Sky customer. So after hearing that broadband prices were increasing, i decided to look around back in Jan/ Feb and spotted a £23 bb deal with Sky, which included existing customers, on Twitter. I couldnt manage to access it though, even though i tried via the app and on their website. So had to contact them. What a pain! But then they couldnt match that deal, gave me some bull excuse, but said i could have it for £25 per month until July 24. 
Ok, thats fine, signed up and was charged £10 for the pleasure!! Starting with the March bill.
What i wasnt expecting was the April bill was going up to £29 due to their price increase. Surely this isnt allowed? They must of know about this when i signed the new contract. I contacted them today, and they were completely unhelpful. Said it was in the T&Cs. Nothing they could do. Fobbed me off with automated responses. I'm so angry.

Does any one know if they are allowed to do this. Or can i make them honor the original 18 month contract they offered me?

They are honouring it: it's not a fixed price contract, like most telcom contracts. Prices go up once a year typically, so it's the luck of the draw. You could get 365 days at the original price, or you could get one day.