Forgot to update V5C, PCN not received

MissWizify

KeithP said:

Where exactly did this parking event take place?
Has the site been mentioned before on this forum?

It's Quayside Poole Car Park. I have found posts relating to it, where a lot of people had trouble paying with machines. We paid by phone however. From what I've seen people have appealed their charges because they were genuinely unfair, having paid and left in the allotted time, unlike myself. I also did not have the chance to appeal  in my situation as I did not receive a PCN due to not changing the V5C address. I haven't yet found a post with a complaint mentioned, I was looking for this to try and find out who to go to.

MissWizify

1505grandad said:

Just checking  -  have you also advised PPC of your correct address and erase old one?

I only told BW Legal to erase my address on the advice of @Coupon-mad and only asked for erasure. BW Legal have my current address already, but I only ordered them to tell the PPC to erase my old address not give them my new one, as was advised here.

Coupon-mad

But the SAR example on the NEWBIES thread includes a line about erasing an old address, and the SAR goes to the PPC.  Did you include that bit?

You can always cover it with a final reply to the PPC's DPO when you get the SAR reply back.

MissWizify

Hmm I can't see that, am I looking in the wrong place? The newby thread says this about a SAR where I'm looking:

You do NOT have to supply intrusive ID (intrusive = driving licence or Passport) so refuse that if they demand it, but you do have to show that you are the correct data subject. So attach a scan of your V5C if you still own the car, or if not, a utility bill to show your name and address.

A SAR is free. Ask for (as a minimum):
- ALL photos taken
- all letters/emails sent and received, including any appeal correspondence earlier
- if the car park was Pay and Display, ALWAYS ask for a PDT machine record from that day, of payments made (VRNs can be partially redacted but insist on getting this; follow it up if they refuse).
- all data held, all evidence they will rely on, and a full copy of the PCN, NTK
- and a list of all PCNs outstanding against you and/or this VRN, and remind them that any claim must be for all PCNs, not several separate claims.

Apologies, but I'm a little confused now as I'm hearing different things, is it okay to give the PPC my current address and tell them to erase my old one? I was under the impression I was to go through BW to tell them to erase the old address from theirs and their clients databases, and explicitly not to get them to tell their client my new address. But if it's safe to do so, I will tell Britannia my new address and ask them to erase the old one directly, when I get a reply for the SAR.

Umkomaas

I'm unsure how to find out who the land owner is

SOME IDEAS ON DETERMINING WHO OWNS THE LAND 

1. Google searches

2. If a retail park, check on any signage which lists the on-site outlets

3. Ask retailers on the site if there is a managing agent

4. Ask retailers on the site to whom do they pay rent

5. Contact the local authority and ask who pays the non-domestic/business rate for the car park (some councils have a spreadsheet on their website)

6. Contact the local Valuation Office and ask if they know. They often have a website which might provide the information 

7. Contact The Land Registry and for around £3 they should be able to provide definitive detail

8. If you haven't already done so, give us the name of the car park/site/location, we may have seen other cases there. 

Coupon-mad

Yes, tell Britannia to erase your old address...of course all of them need to do that...especially the Claimant (Britannia).

Unlikely, but what if they take the case back from BW and ask another roboclaim firm to file a claim to the old address that they think is still right because you were responding in 2023 and didn't say anything in your SAR...?  

B789

MissWizify said:

Apologies, but I'm a little confused now as I'm hearing different things, is it okay to give the PPC my current address and tell them to erase my old one? I was under the impression I was to go through BW to tell them to erase the old address from theirs and their clients databases, and explicitly not to get them to tell their client my new address. But if it's safe to do so, I will tell Britannia my new address and ask them to erase the old one directly, when I get a reply for the SAR.

Not sure where you got that bit of misinformation from. The whole point of telling all parties involved in bringing a claim against you is to make sure they all have your correct, current address for service of the claim. What would the point be to tell the solicitors to "erase" your old address and update it with your current one but then tell their client to "erase" your old address but not give them your correct address? It is the PPC who is bringing this claim against you. The solicitors are only doing what they are instructed to do by their client. If they had your old address and sent a claim there and you know nothing about it, you would eventually get a CCJ by default and not know about it until you needed some credit at some point in the future.

MissWizify

B789 said:

Not sure where you got that bit of misinformation from.

This is what confused me. 

Coupon-mad said:
You MUST also reply to BW to erase your old address from the databases of them and their client. That's vital.

Please don't tell BW to tell Britannia your new address. That wasn't the advice given, which included the key word 'erase'.

But thank you all, I'll contact the PPC.

Coupon-mad

What I meant by that (sorry - I can see it is unclear now) was that the advice wasn't to ONLY communicate the new address to BW Legal.

The advice was (and always is) to tell Britannia too when doing the SAR, not relying on the likes of BW to tell them.

MissWizify

Umkomaas said:

SOME IDEAS ON DETERMINING WHO OWNS THE LAND

Thank you for this, I have done some digging and found out who the owner of the land is, Stanborough Developments Ltd.

Should my next step be to complain to them? What should I include that will get them to cancel it?