EDF have added £400 energy support discount back onto bill - is this right?

chrisedward

Just got my biannual EDF energy bill and see that they have taken the £400 refund (done at around £66 a month) then added it back on to future bill as outstanding payment. Surely the discount was exactly that - EDF appear to turned it into a loan?

MattMattMattUK

chrisedward said:

Just got my biannual EDF energy bill and see that they have taken the £400 refund (done at around £66 a month) then added it back on to future bill as outstanding payment. Surely the discount was exactly that - EDF appear to turned it into a loan?

It is either the way they have put it on there, or the way you are reading it, as I believe (I have not had mine through yet as EDF decided to extend my billing period to 7.5 months) that it is split over two pages. On one page it shows the refund to you, on another page it shows the credit £66/67 pcm, from the government, being added onto the account.

MWT

Read the rest of the bill, you will find that the £400 has been used to reduce the amount of energy you have been charged for.

If there is a debit balance left after the calculation then it is reflecting an under-payment which is correctly carried forward...

Robin9

Had my review on April 4 .


Yes the £67 credits are there but also the £67 refunds to my bank.

The bottom line is right.

chrisedward

I’m not sure mine is correct. Says amount I paid £2,094, amount I used £2,538.81, refunds £334 (energy support discount), amount I owe £778.81. So if I used £2,538.81 and paid £2,094 then I owe £444.81. The £334 refund has then been added to this to make total I owe £778.81 - so am I not just paying EDF back the £334 they refunded? 

TheMilkmansDad

The used amount will have been reduced by the £334 so your actual usage would be £2538.81+£334. 

Mobtr

If you look at the page where it gives you your usage in kwh, add the TOTAL electric & gas usage up, add the 5% VAT & take off your payments, you will see it is correct. 

Alternatively read all of the other dozens of threads that ask the exact same question & give the same answer 

icaniwill

chrisedward said:

Just got my biannual EDF energy bill and see that they have taken the £400 refund (done at around £66 a month) then added it back on to future bill as outstanding payment. Surely the discount was exactly that - EDF appear to turned it into a loan?

I am having a similar problem. As replies above say, the £334 has been accounted for in the calculation on page 2. However, the arithmetic on page 1 is crazy. Naturally, trying to find anyone in EDF that can explain any of the calculations is impossible. The explanations on this forum are far clearer.

The customer service operators on the end of the phone have not been briefed on the Government support scheme so are spouting all sorts of explanations that bear no relation to reality. The best so far..."well it's been generated by the system, so it must be right and that's the way it is". The system is currently kaput so no-one can help at all. Not giving up tho.

Mobtr

icaniwill said:

chrisedward said:

Just got my biannual EDF energy bill and see that they have taken the £400 refund (done at around £66 a month) then added it back on to future bill as outstanding payment. Surely the discount was exactly that - EDF appear to turned it into a loan?

I am having a similar problem. As replies above say, the £334 has been accounted for in the calculation on page 2. However, the arithmetic on page 1 is crazy. Naturally, trying to find anyone in EDF that can explain any of the calculations is impossible. The explanations on this forum are far clearer.

The customer service operators on the end of the phone have not been briefed on the Government support scheme so are spouting all sorts of explanations that bear no relation to reality. The best so far..."well it's been generated by the system, so it must be right and that's the way it is". The system is currently kaput so no-one can help at all. Not giving up tho.

Not giving up on what? 

Grumpy_chap

chrisedward said:

Just got my biannual EDF energy bill and see that they have taken the £400 refund (done at around £66 a month) then added it back on to future bill as outstanding payment. Surely the discount was exactly that - EDF appear to turned it into a loan?

I am glad you have asked this as I am equally perplexed by the bill and it does seem to add the Government fund back to the chargeable amount.  It doesn't seem correct.  None of the responses here make it clear.

Swipe

It is correct.