AA breakdown cancellation

sheramber

The AA probably didn't know the mechanic had retired.

What was the conversation about where to take the car. If the driver did not know  the area did he say as much and the AA then decided on the nearest garage that they knew about?

Without onward travel cover then the AA do not  arrange further travel for the driver and/or passengers.

Note, they only carry animals  in the cab if the driver agrees to it. There is no provision for carrying them otherwise.

If towing a vehicle the animals travel in the towed vehicle, not in the cab.

tightauldgit

Kayecee33 said:

Why the title "cancellation" -  the AA seems to have done all that you took out the cover for  - if they can't repair at roadside to take the car to a main dealer.

The garage they drop is not a main dealer it’s a petrol station and as I said the garage is no longer working as mechanic retires , it would be sensible for them to drop car in a proper Vauxhall garage to be properly look at

Were the AA supposed to know this, though? 

Aylesbury_Duck

So you took out the cover knowing the car had a problem amd now you're complaining that the AA haven't acted correctly?  Blimey.

born_again

Kayecee33 said:

The garage was closed but also not functional when we went back the next day the mechanic already retired so how can our car be fixed without a functioning garage, as I said it wa the choice of the AA to drop as there not the driver who does not know area as when he asked to bring somewhere else AA refused and wanted to charge per mile. The breakdown cover is bought late as we thought driver of the car bought one and we did not have issues with car upon going to Hull and we only decided to buy as soon as we know. As i said unfortunately the car still start but not maintaining as it move on our last day Friday so no issues before. I will pursue a complaint to them as AA staff is not helpful and not give other options causing as to still be on the same situation as we will need to move car to another garage with another recovery that has a proper mechanic or to a Vauxhall dealer should be what we have chosen with another recovery.

c) If, following a Breakdown, we can’t fix your Vehicle, it’ll be taken to our choice of local repairer or to a local destination of your choice, provided it is no further. This includes the driver and up to a maximum of 7 passengers.

TELLIT01

It seems that the OP had broken down already and then joined the AA.  I'm actually surprised that the AA actually did take them to a local garage, unless the OP gave inaccurate information about when the problem occurred.

sheramber

I don't expect they mentioned the previous trouble. 

Going on holiday with a dodgey car is a bit risky.

bris

I'm surprised they came to you, its pretty obvious you joined because you were having car problems.

I'm surprised they don't have a minimum wait time to avoid this.

But regardless there job is to try and fix the problem, if not get it to a garage, their job is done and now you want your money back?

 

TELLIT01

Its' just occurred to me, has the mechanic at the garage retired or are they simply not working over a Bank Holiday weekend?  It seems highly unlikely, although not impossible, that the AA would use a garage which no longer operates.  From the terminology and use of language the OP has written, there is clearly something of language barrier.

cannugec5

TELLIT01 said:

Its' just occurred to me, has the mechanic at the garage retired or are they simply not working over a Bank Holiday weekend?  It seems highly unlikely, although not impossible, that the AA would use a garage which no longer operates.  From the terminology and use of language the OP has written, there is clearly something of language barrier.

That was exactly my thought. Retired for the night perhaps, or as it is a holiday weekend, retired for the duration of the holiday. 

I also doubt the AA would take anyone to a non existent garage. 

Kayecee33

Mechanic in garage does not work there anymore and no one can fix the car. My point is AA staff refused to take us to a destination we want in the first instance and leave car and passenger to suffer, if we have no relative around the area how will the passengers and dog go home, the area was barren, 40 mins away from city. The breakdown was taken before issue has started, the old one expired and we did not realise til the last minute. 

When the AA staff was asked to drop car to a selected destination he said we need to pay £1000, which I think is very expensive. This should be covered as it’s a national recovery.