Buying from a website that doesn't disclose its in India

AngryofNW2

Had the misfortune to buy a pair of shoes from a website called Joytidy-com. Took about 4 weeks to arrive and they are not fit for purpose, never mind being far too small. The address on their website is in Rotherham, but when I asked them to supply a returns label, they said that I need to return them, at my expense, to their warehouse in Bangladesh. Oh, but because it was being refurbished there would be no one there to accept the delivery. They were prepared to give me 30% back and keep the shoes. And I should be kind to them because they are a startup company, and offer jobs to people with disabilities. 
Well that's okay then! 
I am running out of puff and fight. Do I have any rights for purchases supplied from India? 
Thank you in anticipation

powerful_Rogue

AngryofNW2 said:

Had the misfortune to buy a pair of shoes from a website called Joytidy-com. Took about 4 weeks to arrive and they are not fit for purpose, never mind being far too small. The address on their website is in Rotherham, but when I asked them to supply a returns label, they said that I need to return them, at my expense, to their warehouse in Bangladesh. Oh, but because it was being refurbished there would be no one there to accept the delivery. They were prepared to give me 30% back and keep the shoes. And I should be kind to them because they are a startup company, and offer jobs to people with disabilities. 
Well that's okay then! 
I am running out of puff and fight. Do I have any rights for purchases supplied from India? 
Thank you in anticipation

The address in Rotherham is a house, so they probably just used any old address and might not be connected to it in anyway.

Only 4 reviews on google - all one star.

Website was set up one year ago.

Contact number is a mobile number that was also used on another webiste but has since shut down.

I agree with this review of the website - It's dodgy. https://wisdomganga.com/joytidy/

If you paid by debit card, might be worth contacting your bank and asking about a chargeback.

Caz3121

It looks like you are not alone https://www.scamadviser.com/check-website/joytidy.com
Unfortunately lots of these sites can pop up, take people's money and then disappear again

Ayr_Rage

Suggest you amend the title, Bangladesh is a country in its own right and nothing to do with India.

Aylesbury_Duck

Why would they disclose they're in India when they aren't?

TadleyBaggie

Chargeback if you paid by debit or credit card may work.

My wife wanted to order from a site last, "wmshoes.uk", a quick check showed it to to be dodgy. No phone number, no address and site registered only 6 months ago. Nothing but 1 star reviews as well.

sheramber

You normally have to return the item to get a chargeback.

sheramber

This would raise red flags for me

TRANSIT, HANDLING & ORDER CUT OFF TIME FOR UK:

• Generally, shipments are in transit for 15-25 days (Monday to Sunday).
• Order cut off time will be 05:00 PM (GMT) Greenwich Mean Time.
• Order handling time is 1-3 business days (Monday to Sunday)

However 

https://joytidy.com/policies/terms-of-service

SECTION 18 - GOVERNING LAW

These terms and conditions hereby shall be governed by the laws of UK

. Any action seeking legal or equitable relief arising out of or relating to these Terms and Conditions will be brought in the courts of UK

hpuse

powerful_Rogue said:

AngryofNW2 said:

Had the misfortune to buy a pair of shoes from a website called Joytidy-com. Took about 4 weeks to arrive and they are not fit for purpose, never mind being far too small. The address on their website is in Rotherham, but when I asked them to supply a returns label, they said that I need to return them, at my expense, to their warehouse in Bangladesh. Oh, but because it was being refurbished there would be no one there to accept the delivery. They were prepared to give me 30% back and keep the shoes. And I should be kind to them because they are a startup company, and offer jobs to people with disabilities. 
Well that's okay then! 
I am running out of puff and fight. Do I have any rights for purchases supplied from India? 
Thank you in anticipation

The address in Rotherham is a house, so they probably just used any old address and might not be connected to it in anyway.

Only 4 reviews on google - all one star.

Website was set up one year ago.

Contact number is a mobile number that was also used on another webiste but has since shut down.

I agree with this review of the website - It's dodgy. https://wisdomganga.com/joytidy/

If you paid by debit card, might be worth contacting your bank and asking about a chargeback.

What about T&C's any DSR specificied....Also not sure OP paid by credit or debit card ;-)

DullGreyGuy

hpuse said:

powerful_Rogue said:

AngryofNW2 said:

Had the misfortune to buy a pair of shoes from a website called Joytidy-com. Took about 4 weeks to arrive and they are not fit for purpose, never mind being far too small. The address on their website is in Rotherham, but when I asked them to supply a returns label, they said that I need to return them, at my expense, to their warehouse in Bangladesh. Oh, but because it was being refurbished there would be no one there to accept the delivery. They were prepared to give me 30% back and keep the shoes. And I should be kind to them because they are a startup company, and offer jobs to people with disabilities. 
Well that's okay then! 
I am running out of puff and fight. Do I have any rights for purchases supplied from India? 
Thank you in anticipation

The address in Rotherham is a house, so they probably just used any old address and might not be connected to it in anyway.

Only 4 reviews on google - all one star.

Website was set up one year ago.

Contact number is a mobile number that was also used on another webiste but has since shut down.

I agree with this review of the website - It's dodgy. https://wisdomganga.com/joytidy/

If you paid by debit card, might be worth contacting your bank and asking about a chargeback.

What about T&C's any DSR specificied....Also not sure OP paid by credit or debit card ;-)

Wouldnt make any difference, their shoes are mainly sub £20 with the most expensive being £54 and so both debit and credit cards would be looking at chargeback rather than S75. The OP would still need to return the goods before they can claim the merchant hasn't refunded the transaction... they can't keep the shoes and get a refund unless the merchant decides to offer that

Caz3121

sheramber said:

SECTION 18 - GOVERNING LAW

These terms and conditions hereby shall be governed by the laws of UK

Usually a sign of an overseas company when they don't realise there are no "laws of UK"....it should state 'England & Wales' or 'Scotland' or 'Northern Ireland' as the laws differ