Bosch vacuum cleaner not fit for purpose

InhaleMood

Hi,

My dad bought me a Bosch vacuum cleaner, just before Christmas as a Christmas present.
We tried it a few times and it is terrible. It doesn't pick up simple small bits from carpet. It's a bit better on hard floors but not much.
We told my dad we'd like to return it and get something else. He delayed for a little while, and so when we finally went this past weekend, they said that we would need to contact Bosch instead as it was out of the 30 days.
I've just phoned them and they have said that they can arrange an engineer to visit, but that Argos should refund it under Consumer Rights Act 2015.
I'd prefer that, as I don't think there is anything wrong with it, it's just not very good.
I'm an anxious person, so I want to make sure I have my facts straight if I do go back into Argos!
Can anyone advise who is correct and how I should approach this?

Thanks!

TadleyBaggie

If it was bought from Argos, then Bosch are quite correct, any refund would have to come from Argos. However the problem you have spotted, it probably isn't faulty and so getting Argos to refund 3 months later is going to be next to impossible. On top of that you have no consumer rights with Argos, as you didn't buy it, your dad would have to make the request.

tightauldgit

Yeah, I think the question here is going to come down to whether there is something actually wrong with it or its just a bit rubbish. What model is it? 

InhaleMood

tightauldgit said:

Yeah, I think the question here is going to come down to whether there is something actually wrong with it or its just a bit rubbish. What model is it? 

It's the BOSCH Series 2 Rechargeable vacuum cleaner Readyy'y 20Vmax 
TadleyBaggie said:

If it was bought from Argos, then Bosch are quite correct, any refund would have to come from Argos. However the problem you have spotted, it probably isn't faulty and so getting Argos to refund 3 months later is going to be next to impossible. On top of that you have no consumer rights with Argos, as you didn't buy it, your dad would have to make the request.

Hmm, yes, I can get my dad to do it (he was there at the weekend), but doesn't sound hopeful. Perhaps I get Bosch to do the engineer visit then and see if anything comes of it.
Cheers

tightauldgit

Hmm...that model seems to get decent reviews for pickup etc although I see some reviews online saying that it's rubbish so I wonder if they do sometimes have a bad one. 

It has 2 power settings - have you tried it on the high setting/turbo mode? Most battery powered vacs are crap on the standard setting because it's only there so they can quote a long run time on the battery. The turbo mode is actually what's used for cleaning. 

The other thing to check is that the bin isn't full and there's no blockages as it does have a fairly tiny dustbin. 

macman

Even if it is not fit for purpose, you have no automatic right to a refund 90 days or more after purchase. Why wait so long? The retailer can repair, refund or replace, it's their choice.

InhaleMood

tightauldgit said:

Hmm...that model seems to get decent reviews for pickup etc although I see some reviews online saying that it's rubbish so I wonder if they do sometimes have a bad one. 

It has 2 power settings - have you tried it on the high setting/turbo mode? Most battery powered vacs are crap on the standard setting because it's only there so they can quote a long run time on the battery. The turbo mode is actually what's used for cleaning. 

The other thing to check is that the bin isn't full and there's no blockages as it does have a fairly tiny dustbin. 

I'll give that a go thanks.

macman said:

Even if it is not fit for purpose, you have no automatic right to a refund 90 days or more after purchase. Why wait so long? The retailer can repair, refund or replace, it's their choice.

In one word, depression. Thanks.

pinkshoes

Try it on the high power setting. Our Shark one is rubbish on the "regular" setting which is clearly only there so they can claim it will run for X minutes on the battery!

(I also have a corded Shark vacuum which is amazing as we have 2 dogs and I hate hairy carpets- I don't rate cordless vacuums at all!).

If it doesn't work on the high powered setting then it might be faulty. 

InhaleMood

pinkshoes said:

Try it on the high power setting. Our Shark one is rubbish on the "regular" setting which is clearly only there so they can claim it will run for X minutes on the battery!

(I also have a corded Shark vacuum which is amazing as we have 2 dogs and I hate hairy carpets- I don't rate cordless vacuums at all!).

If it doesn't work on the high powered setting then it might be faulty. 

I just tested it and I have been using it on the high setting. I'll arrange the visit with Bosch but not hold out much hope.

outtatune

pinkshoes said:

Try it on the high power setting. Our Shark one is rubbish on the "regular" setting which is clearly only there so they can claim it will run for X minutes on the battery!

(I also have a corded Shark vacuum which is amazing as we have 2 dogs and I hate hairy carpets- I don't rate cordless vacuums at all!).

If it doesn't work on the high powered setting then it might be faulty. 

Yep, I have to leave my corded Shark on the lowest possible setting, otherwise it won't let go of the carpet!

InhaleMood

I've just phoned Bosch again and they were adamant that you have 6 years under the Consumer Rights Act so Argos should honour it?
I said I don't want to have to keep arguing with them so I'd just like to book the engineer visit.
She started going through the questions and said that it sounded like it was jammed and for me to check if it was. I said I'd had a look and couldn't see anything but wasn't comfortable digging around in case I break it.
She said that's fine, but if the engineer comes and it's something I should have found, I could be charged for the visit!
What should I do? I'm tempted just to give it back to my dad and get a new one.